-9th Feb 2019-
We happily booked GRAB and was waiting for the car. We were on our way to CNY open house.
The car arrived n we needed to cross over to the other block (it’s within the Condo area) as our Block is not registered in the app (we did inform about it to GRAB but no action taken till now) We just walk over every time.
We walked towards 12 o’clock direction, to the waiting car, and from 9 o’clock (on top of the slope) an electronic scooter bike came speeding down towards us (which the rider obviously can see us walking)
GRABFOOD GUY ALMOST KNOCK MY DAD WITH HIS BIKE.
I was walking slightly behind my dad so I witness everything.
He didn’t slow down neither change direction but JUST SCOOT RIGHT IN FRONT of my dad!!! If my Dad did not step back, he would have been injured.
He stopped after that and shouted at us for blocking his way. IT IS CONDO AREA he is not even suppose to speed.
We got into the car and he was at the guard house snapping a picture of us.
We noticed but we patiently moved on.
-12 Feb 2019-
GRAB called my dad for investigation, stating that the rider says my dad spit at him… (with him speeding like that, not possible. We did not even open the door or window after getting into the car).
GRAB says they will further investigate and call us back.
BUT WE DID NOT RECEIVE ANY CALL.
My Dad could not book any GRAB at all times for these 2 days… The app keep stating “Sorry, all Drivers busy”. When my mom tried with her phone, she was able to book instantly…
So it’s very obvious that they blocked my dad’s account. Which he still has credits and rewards to be used.
-14 Feb 2019-
We called GRAB again, and was attended by Shahir (this time we asked for name). As usual, they say they will get back to us.
WILL SEE HOW.
It’s really unfair that my dad is treated this way, not even his fault.
Being a platinum member, and a daily GRAB user giving so much business monthly and to be treated this way…
Guess we just have to use other companies like GOJEK?
“Is it because he is JAPANESE?”
Very disappointed…
[update 15 Feb 2019]
Dad used:
– GRAB: “All Drives are busy”
– GOJEK: 1st time using the app. Received S$5 off (price cheaper than taking GRAB)
Hope this post will reach to GRAB & GRABFOOD.
Thank you so much :’)
Have you ever want to take a cab but when the driver stops, they say they cannot go to the location that you want and just drives away?
It happened to one netizen. The best part is, the taxi driver refuses to move away from the spot in hopes to get a customer going towards the location of his choice.
Facebook user Toh Swee Bin writes, “Was at ICA taxi stand wanted to go home.
This TC wind down window ask me destination but say he don’t want go..
I tell him this is taxi stand if u don’t want go pls go out I can take next taxi.. but he Yaya challenge me..”
To Family and Friends who attended the wedding celebration of Wei Hao & I:
We apologise that we will not be able to share a majority of the table photos which were taken during the wedding banquet, as a result of the failure of the photography company we engaged, French Toast Productions. It is very disappointing that you will not have photos as keepsake of our wedding, especially to those who had travelled far and wide just to be with us on our wedding day.
Here, we would like to share our negative experiences about French Toast Production, and warn other couples to be wary if you are considering their services.
To start, we must acknowledge that there are successfully delivered photographs that were decent, but even these could not make up for the team’s repeated mistakes and poor attitude towards us.
We engaged photographer and videographer Shawn Yip Chee Keong and Jonathan Han after chancing upon their firm’s Instagram page – @frenchttoast.
We first engaged their services in late 2017 for actual day photography and videography, and an overseas photoshoot in Hokkaido, which came as a promotional package that was offered to us along with a golden hour local photo and video shoot.
After discussion about terms of agreement – where both parties were agreeable on price and deliverables – we signed the contract in late 2017.
We went for our golden hour shoots in the first half of 2018 at Coney Island, and during the shoot everything went smoothly, and we decided to engage the team for our ROM photo and video shoots too (this was to happen in October 2018).
Strike #1
Then, leading up to the Hokkaido trip (which happened in July 2018), when Shawn was due to purchase air flight tickets (which he had contractually agreed to purchase on his own accord as the price we had committed included his and our make-up artist’s flights and accommodation), he suddenly told us that he had misquoted us; he basically panicked after checking flight prices. This came to light to us, that he had not done sufficient market research before quoting and committing the prices to his clients. On top of that, he accused us of not informing him of the location we were flying to, which we had mentioned several times — during meet-ups, over tele-conversations, on WhatsApp and even a detailed plan was done and sent to him via e-mail about our suggested shoot locations.
After a string of accusatory WhatsApp messages from him — where he had communicated rudely, and insinuated that we were to blame for his mistake — he wanted to withdraw from the contract. Shortly after, he then acknowledged that it was his fault and that he would like to proceed as planned.
Wei Hao and I, in view of the situation and in wanting to maintain a working relationship as we had already engaged French Toast Productions services, offered out of goodwill, to cover their (Shawn and make-up artist) hotel accommodation costs for this trip, which they accepted. The trip went smoothly as planned.
Strike #2
Then, when it was time for delivery of the overseas shoot pictures in hard copy (which in contractual agreement was 50 pieces to be delivered in a wooden memento box), he suddenly told us that he would reduce the number to 30, without informing us beforehand. Again, he assumed he had mentioned to us about the change, which he did not. Only after further questioning, did he decide to abide by the contractual agreement of 50 pieces.
Strike #3
Then, in early October 2018, a long WhatsApp message was sent to us by Jonathan (videographer at French Toast Production), informing us that video footages of our local shoot at Coney Island had all disappeared.
We were so disappointed. Jonathan was sincere in trying to rectify the failure and as compensation, offered a refund of the overseas hotel accommodation cost, and agreed to shoot our ROM video in replacement of the lost footages.
We let the matter rest after we came to a mutual agreement; it was also too late to look for a replacement photographer and videographer as our wedding banquet was just two months away.
The team promised that similar mistakes will not happen again, in view that our wedding banquet was nearing. They assured us that they “will spare no cost” to ensure that they deliver without failure.
Unfortunately, this was NOT the case.
And that led to, Strike #4
On 19 Jan 2019, 6 weeks after our wedding banquet (the contractually agreed date of photo and video delivery), we received our photos and videos via a Google drive link sent to our emails. Along with it was a message informing us that some of our photos were corrupted and cannot be delivered.
We found out after going through the set of photographs that we were missing a significant bulk of the table shots we had taken with all our guests (more than 80% of the table photo shots were missing!).
What followed was even more ridiculous, with Shawn denying that this mistake was a failure on his part, repeatedly mentioning that it was a virus that had attacked the files.
We were appalled by Shawn’s bad service recovery and rude replies. We even tried many ways to ask if he would seek professional help to assist with retrieving the lost photographs, but he had seemed to stop trying.
Despite our repeated asking for further possible solutions, we were flatly told that nothing could be done to recover the images and that the software he had used didn’t work. This just left us with more frustration and exasperation, especially since Shawn’s service attitude has been very unsatisfactory, with many of his replies very curt and insincere.
As a result, a good part of photographs with all our guests, are missing and irrecoverable (according to Shawn from French Toast Production).
Even when we suggested to engage an external company in attempt to recover the photographs, he was unwilling to try and said that our suggestion was unreliable and continued to harp on the point that nothing could be done, claiming that he had already exhausted all options — how is it exhausting all options if he doesn’t wish to try another alternative? Neither did he offer any other recovery company options after shooting our suggestion down, and rather easily conclude time after time that nothing else could be done.
French Toast Production’s failure to deliver on this once-in-a-lifetime event has left us at a loss as photo memories of our wedding day, which were supposed to be captured, have not been delivered in entirety, and this event can never be recreated.
The least we would expect is a fair compensation after all these mistakes French Toast Production had made. But instead, we got an offer for a baby photo shoot, which:
1) is a gross assumption of what married life is.
2) means we have to wait for however long we decide to have a baby, before we can get a compensation?
Also, why would we continue to entrust another milestone photo/video shoot with this company again after they have failed us so many times? It just wouldn’t make sense, would it?
What made it worse was Shawn’s continuous defensive replies; they were often curt, and many times he insinuated that we were being difficult. We tried hard to stay calm and rational throughout our conversation, but if your wedding photographer only notified you of this failure on the date of delivery (and wouldn’t even admit it was a failure on his part), would you be?
I believe there are clients of French Toast Productions who have suffered the same plight, as Shawn did mention that there were footages of other clients, which were lost too.
I hope that with us sharing this experience, no one else would have to go through the trauma of losing pre-wedding and wedding footages like we did.
Beware of this uncle in Telok Blangah Drive. My neighbour noticed him when he tried to chase a cat away with his leg aggresively.
My neighbour felt something was off as we have not seen him around the area before. They went down to see what he up to and caught him kicking another cat and when was confronted he said “I want to kill the cat”.
After much scoldings, they let him walked away because they do not have physical evidence to hold him back. We later found out that the this uncle apparently was caught abusing cat somewhere else. Please2 be vigilant and observant of our neighbourhood cats. Spotted: Blk 45 Telok Blangah Drive.
According to the media release, a SAF regular was found dead at a staircase at a building in the army camp.
It happened on the 14 of Feb 2019. The SAF MO pronounced that he was dead. According to MOD, it is not caused by training. SAF and MINDEF are assisting the family at this time.
Drivers who are still picking kids without booster seats ,
I had said over and over , again and again.
Never ever accept pax with kids when you don’t have booster seat . Insurance companies will never pay because driver broke the law . And parents who made you take the risk will sue you when things happens.
Don’t blame the app company , because they had send you messages many times warning you not to pick kids without booster seat.
As for GJ drivers , if you have then it’s up to you to decide if you want to accept.
As for me , I will reject and tell them to book grab family. I will write in to GJ after that and request for cancellation fee.
GJ do pay the cancellation fee , but it will take 3 weeks .
Dear drivers , please , don’t ruin your future for one trip .
IT IS NOT WORTH IT !
If pax insist you pick them , screenshot their details and report them to GJ!
Facebook user Steve Koh wrote “I bought the Secretlab chair and have been using it for just over a year. Want to warn people about how bad their chair quality is. It not a cheap chair either, cost me $500.”
Jeffrey Huang, commented on his Facebook post saying, ” Hi steve i understand how u felt, $500 for a chair that starts peeling after 1 year and people telling u you are lazy to maintain it.
I have a same one as u now but before that i have a $149 chair bought from qoo10 that lasted me 2years and still no problem even without taking care of it. Secretlab is a disappointment.”
The price of the chairs range from $469 to $1249 after discount during the time of writing. Are they worth the money?
[Disappointment Post abt GRAB]
Have you ever want to take a cab but when the driver stops, they say they cannot go to the location that you want and just drives away?
There is a reason why some people are like that.
Beware of this uncle in Telok Blangah Drive. My neighbour noticed him when he tried to chase a cat away with his leg aggresively.
According to the media release, a SAF regular was found dead at a staircase at a building in the army camp.
Is this their Secret in their brand name?
<Readers Contribution>