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Monday, November 29, 2021

DBS DIGITAL BANKING SERVICES DOWN, HEAD OF BANK: “YOUR MONIES ARE SAFE”

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DBS Bank’s digital banking servers are down for the 2nd day running, with the bank’s access control servers being responsible for the disruptions.

This represents the bank’s worst disruption in more than 10 years when customers were unable to withdraw money from ATMs back in 2010 due to a glitch.

Your money is safe

DBS bank posted an update on their Facebook page, saying that they are working around the clock with their third-party engineering providers to fix the problem and recover the digital banking services.

They assured customers that their money and deposits are safe and that they can continue with their banking needs through visiting the branches or via phone banking.

Bank branches operating hours extended

The bank also announced that they have extended the banking services at all their branches by 2 hours.

They reiterated that their relationship managers and call centre customer service officers are on standby to assist.

DBS Bank’s Singapore Country Head, Shee Tse Koon, addressed the situation in a video posted by their Facebook page:

Images source: DBS Facebook

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