A woman working in the technical support department shared how a male customer kept coming back and asking for her, and it ended up with the man’s wife confronting her.
Here is the story
I’m in the technical support department. Recently I was assigned to take this case and the customer was a guy. It’s just a routine job so I didn’t think much of it when I settled the case.
The thing is this guy kept coming back and asking for me.
I thought maybe I did a bad job and tried to find out if I needed to do any kind of service recovery. He asked a lot of various questions over the next few weeks so I did my best to answer his concerns. Things start to get weird when he started to ask me about my personal life.
I stopped answering and transferred the case to a male colleague and gave the reason that I’m ‘on leave’.
When I got back from ‘leave’, the customer’s wife called and asked for me. She wanted to confront me. Because I have to be professional, I told her everything I said to him was in the chat, I have nothing to hide, so I left it as that and kept quiet.
I’m so pissed. I’m just doing my job, I checked all the exchanges and also let my collegues check. My team agreed I didn’t say anything out of line.
She should be confronting her own itchy backside husband. Why is she coming to me?!