A Starhub customer shared a bad experience after his elderly grandmother paid đđ¤đ§ đŠđđ 2 đđŁđŠđđ§đŁđđŠ đ¨đŞđđ¨đđ§đđĽđŠđđ¤đŁđ¨ đđđ¨đĽđđŠđ đ¤đŁđĄđŽ 1 đ¨đđ§đŤđđđ đđđđŁđ đĽđ§đ¤đŤđđđđ.
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StarHub đ đđđđđđ đđđđđđđđ đđđđ đđđđ đđđđđ
PSA:đ đ¨đŠđđĄđĄ đŠđđđŁđ đđŠ đđ¨ đźđđđđ đđ¤đŹ đŠđđđŽ đŠđ§đđđ đŠđ¤ đ¤đđđđ§ đ¤đŁđĄđŽ 4/5 đ˘đ¤đŁđŠđđ¨ đđŁđ¨đŠđđđ đ¤đ đŠđđ đđŞđĄđĄ đ§đđđŞđŁđ đđŁđ đŠđ¤đ¤đ đ˘đ¤đ§đ đŠđđđŁ 1 đ˘đ¤đŁđŠđ đŠđ¤ đđ¤ đŠđđ đ§đđđđŠ đŠđđđŁđ. đđđ§đŽ đĽđ¤đ¤đ§ đ¨đđ§đŤđđđ đđŁđđđđ. đđđđŁđ đŠđŹđđđ đđđđ¤đ§đ đŽđ¤đŞ đ¨đđđŁ đŞđĽ đŹđđŠđ đŠđđđ˘.
đđ¨đŤđđĽ đ¨đ đđĄđ đŹđđ¨đŤđ˛:
- đ) đđđŤđŽđđ˘đ§đ˘đŹđ đ˛đ¨đŽđŤ đđ˘đĽđĽđŹ
- đ) đđŻđđ§ đ˘đ đ˛đ¨đŽ đđ˘đ§đ đ¨đŽđ đ˛đ¨đŽ đđŤđ đŤđ˘đ đĄđ, đđ đŠđŤđđŠđđŤđđ đđ¨đŤ đđĄđđŚ đđ¨ đđđ¤đ đ˛đ¨đŽ đđ¨đŤ đ đŤđ˘đđ (đĽđ˘đ¤đ đ¨đđđđŤđ˘đ§đ đŚđ đ/5 đŚđ¨đ§đđĄđŹ đŤđđđŽđ§đ)
đđđđŤđĄđŽđ’đŹ đđđŹđŠđ¨đ§đŹđ:á´Ąá´ á´Ęá´ á´ á´ĘĘ ęąá´ĘĘĘ á´Ęá´á´ Ęá´á´ á´Ąá´Ęá´ á´Ęá´Ęɢá´á´ á´á´ĄÉŞá´á´ ę°á´Ę á´Ęá´ ęąá´á´á´ á´Ęá´á´ á´á´á´ ę°Ęá´á´ á´Ęá´ á´ á´á´á´ á´ę° ĘÉŞĘĘ 14/06/2020 á´ÉŞĘĘ á´Ęá´ á´ á´á´á´ á´ę° ĘÉŞĘĘ 14/06/2021.1. á´ĘÉŞęą á´á´á´É´á´á´á´ $37.2905 x 11á´á´É´á´Ęęą á´ę° á´á´á´á´Ę $410.1955,2. á´Ęá´ á´Ęá´-Ęá´á´á´á´ á´á´á´á´É´á´ á´á´á´É´ Ęá´á´á´á´ á´Ę á´á´ á´ ÉŞá´ÉŞá´É´á´Ę ęąá´Ęęąá´ĘÉŞá´á´ÉŞá´É´ $37.2905 / 31 á´ á´Ęęą x 21 á´ á´Ęęą = $25.26133. ę°á´Ę ę°ÉŞĘĘá´ á´ ÉŞęąá´á´É´É´á´á´á´ÉŞá´É´ á´ĄÉŞĘĘ Ęá´ ÉŞÉ´á´Ęá´ęąÉŞá´ á´ á´á´ Ęá´ á´á´ á´á´ęąá´á´á´ á´ęą á´Ąá´ĘĘ $30.0000.ÉŞÉ´ á´á´á´á´Ę ęąá´á´ á´á´ á´ę° $465.4568, á´ĄĘÉŞá´Ę Ęá´á´ á´ Ęá´á´É´ á´á´ á´á´ęąá´á´á´ & Ęá´ę°Ęá´á´á´ 1-2 É´á´xá´ ĘÉŞĘĘɪɴɢ á´Ęá´Ęá´.á´Ąá´ Ęá´á´á´ á´ĘÉŞęą á´ĄÉŞĘĘ Ęá´ ęąá´ę°ę°ÉŞá´ÉŞá´É´á´ á´á´ á´á´ĘĘá´á´á´ á´Ęá´ á´ĘĘá´Ę á´É´á´ á´á´ á´ Ęá´ęąęą á´É´Ę ÉŞÉ´á´á´É´á´ á´É´ÉŞá´É´á´á´ á´ĘÉŞęą á´á´Ę Ęá´á´ á´ á´á´á´ęąá´á´ Ęá´á´. á´Ęá´É´á´ Ęá´á´ ę°á´Ę ĘĘɪɴɢɪɴɢ á´ĘÉŞęą á´á´ á´á´Ę á´á´á´á´É´á´ÉŞá´É´ — ÉŞá´ á´ĄÉŞĘĘ Ęá´Ęá´ á´ęą ÉŞá´á´Ęá´á´ á´ á´á´Ę á´á´á´Ęá´á´ÉŞá´É´ęą á´É´á´ ęąá´Ęá´ ÉŞá´á´ęą.—————————————————————–
StarHub đđđđ đđđ đđđđ đđđđđ đđđ đ đđđđ
Hi everyone,đđ đ˛đ¨đŽ’đŤđ đĽđ¨đ¨đ¤đ˘đ§đ đđ¨đŤ đ đĄđ¨đŤđŤđ¨đŤ đŹđđ¨đŤđ˛, đĽđ¨đ¨đ¤ đ§đ¨ đđŽđđĄđđŤ! I would just like to share my (and my 75yo grandmother’s) experience with StarHub.Previously, she had standalone internet plan (signed May 2018; contract expired May 2020). After that, she signed up for a HomeHub package in August 2019. đđđđ¨ đ˘đđđŁđŠ đŠđđđŠ đŹđ đđđ “đ¤đŤđđ§đĄđ𼔠đđ¤đ§ đđŁđŠđđ§đŁđđŠ đ¨đŞđđ¨đđ§đđĽđŠđđ¤đŁ đđ§đ¤đ˘ đźđŞđđŞđ¨đŠ 2019 đŠđđĄđĄ đđđŽ 2020. đđđđŠ đ đŞđŁđđđ§đ¨đŠđ¤đ¤đ đđ¨ đŹđ đđđ đ đđ¤đŁđŠđ§đđđŠ.đđŞđ§ đđđ¨đĽđŞđŠđ đŹđđŠđ đŠđđđ˘ đđ¨ đŠđđ 12 đ˘đ¤đŁđŠđđ¨ đđđŠđđ§ đŠđđ đđ¤đŁđŠđ§đđđŠ đđđ đđđĽđđ§đđ đđ§đ¤đ˘ đđđŽ 2020. đđ¤ đŁđ¤đŠđđđđđđŠđđ¤đŁ đ¤đ đđ¤đŁđŠđ§đđđŠ đđđĽđđ§đŽ đŹđđ¨ đđđŤđđŁ đđŁđ đ˘đŽ đđ§đđŁđđ˘đ¤đŠđđđ§ đđ¤đŁđŠđđŁđŞđđ đŠđ¤ đĽđđŽ đđ¤đ§ đŠđđ 2 đđŁđŠđđ§đŁđđŠ đ¨đŞđđ¨đđ§đđĽđŠđđ¤đŁđ¨ đđđ¨đĽđđŠđ đ¤đŁđĄđŽ 1 đ¨đđ§đŤđđđ đđđđŁđ đĽđ§đ¤đŤđđđđ.I have been back and forth with their customer service for the last month about this issue and this is what they have said:At first, they claimed they couldn’t cancel the standalone out of contract subscription because she “đĄđđ đ§đ¨đ đŤđđđŽđŤđ§đđ đđĄđ đŚđ¨đđđŚ” as it could not be found on their inventory and we would have to pay a loss and damaged fee of $200 to cancel the subscription. I informed them a technician had came earlier and swapped devices. đđđđđŤ đđĄđđđ¤đ˘đ§đ , đ˘đ đŹđ¨đŚđđĄđ¨đ° “đđŠđŠđđđŤđđ” đ˘đ§ đđĄđđ˘đŤ đ˘đ§đŻđđ§đđ¨đŤđ˛ and finally they agreed to cancel the subscription. They also said they would seek authorisation for money paid after the contract had expired.I appealed on the ground that:1. My grandmother is đđ đđđđđ đđđ, 2. đđ¨ đŹđđŤđŻđ˘đđđŹ đ°đđŤđ đŤđđ§đđđŤđđ đđ¨đŤ đđ˛đŤ3. We would be more than đĄđđŠđŠđ˛ đđ¨ đđ¨đ§đđ˘đ§đŽđ đ°đ˘đđĄ đđđđŤđđŽđHowever, they dragged me back and forth for the last month with customer service agents who could only say “đ đŚđ¨đ§đđĄđŹ đ˘đŹ đđĄđ đŚđđąđ˘đŚđŽđŚ”. I asked to speak to manager but they still gave me another customer service agent. In the call before last, I asked again and finally today a Service Manager finally called.I explained the situation once again and he explained “đ đŚđ¨đ§đđĄđŹ đ˘đŹ đđĄđ đŚđđąđ˘đŚđŽđŚ đđđđđŤ đŹđŠđđđ¤đ˘đ§đ đ°đ˘đđĄ đŽđŠđŠđđŤ đŚđđ§đđ đđŚđđ§đ đđ§đ đđĄđđŤđ đ°đ˘đĽđĽ đđ đ§đ¨ đŚđ¨đŤđ đđŹđđđĽđđđ˘đ¨đ§”. He also said “customers must know their contract”, basically blaming us and that they’re unable to do anything further. All this while I was saying we would renew our contract if this issue could be settled.Clearly this says a few things about Starhub:1. They are đđđđđđđđđ in their charging – charges 1yr for no services provided2. They đđ đđđ đđđđ about customers – 8 months of subscription ($39.90 x 8 = $319.20) is worth more than future business3. They can’t get their inventory right4. They have đđ đđđđđđđđđđ – $300 is worth more to a 75yo retiree than a greedy corporation but hey StarHub thinks otherwiseYes before you say, we should have been aware of the contract and it’s expiry. đđźđđ˛đđ˛đż, đ°đźđđšđą đđľđ˛đ đťđźđ đľđŽđđ˛ đŽ đŻđśđ đźđł đ°đźđşđşđźđť đđ˛đťđđ˛, đ°đźđşđ˝đŽđđđśđźđť đŽđťđą đŻđ˛ đŽ đšđśđđđšđ˛ đŻđśđ đşđźđżđ˛ đđ˛đťđđśđđśđđ˛ đ´đśđđ˛đť đđľđ˛ đłđŽđ°đ đŽ đđ˛đťđśđźđż đ°đśđđśđđ˛đť đśđ đśđťđđźđšđđ˛đą?If anyone has any suggestions, please let me know I would sincerely appreciate it! 
P.S. Please đđđđđ and đđđđđ đđđđ đđđ/đđđ đ
đđđđ’ đđđđđ so they don’t get conned like us.Thanks for reading!
Source: Ee-lan leng