A Starhub customer shared a bad experience after his elderly grandmother paid ๐๐ค๐ง ๐ฉ๐๐ 2 ๐๐ฃ๐ฉ๐๐ง๐ฃ๐๐ฉ ๐จ๐ช๐๐จ๐๐ง๐๐ฅ๐ฉ๐๐ค๐ฃ๐จ ๐๐๐จ๐ฅ๐๐ฉ๐ ๐ค๐ฃ๐ก๐ฎ 1 ๐จ๐๐ง๐ซ๐๐๐ ๐๐๐๐ฃ๐ ๐ฅ๐ง๐ค๐ซ๐๐๐๐.
Here is the story
StarHub ๐ ๐๐๐๐๐๐ ๐๐๐๐๐๐๐๐ ๐๐๐๐ ๐๐๐๐ ๐๐๐๐๐
PSA:๐ ๐จ๐ฉ๐๐ก๐ก ๐ฉ๐๐๐ฃ๐ ๐๐ฉ ๐๐จ ๐ผ๐๐๐๐ ๐๐ค๐ฌ ๐ฉ๐๐๐ฎ ๐ฉ๐ง๐๐๐ ๐ฉ๐ค ๐ค๐๐๐๐ง ๐ค๐ฃ๐ก๐ฎ 4/5 ๐ข๐ค๐ฃ๐ฉ๐๐จ ๐๐ฃ๐จ๐ฉ๐๐๐ ๐ค๐ ๐ฉ๐๐ ๐๐ช๐ก๐ก ๐ง๐๐๐ช๐ฃ๐ ๐๐ฃ๐ ๐ฉ๐ค๐ค๐ ๐ข๐ค๐ง๐ ๐ฉ๐๐๐ฃ 1 ๐ข๐ค๐ฃ๐ฉ๐ ๐ฉ๐ค ๐๐ค ๐ฉ๐๐ ๐ง๐๐๐๐ฉ ๐ฉ๐๐๐ฃ๐. ๐๐๐ง๐ฎ ๐ฅ๐ค๐ค๐ง ๐จ๐๐ง๐ซ๐๐๐ ๐๐ฃ๐๐๐๐. ๐๐๐๐ฃ๐ ๐ฉ๐ฌ๐๐๐ ๐๐๐๐ค๐ง๐ ๐ฎ๐ค๐ช ๐จ๐๐๐ฃ ๐ช๐ฅ ๐ฌ๐๐ฉ๐ ๐ฉ๐๐๐ข.
๐๐จ๐ซ๐๐ฅ ๐จ๐ ๐ญ๐ก๐ ๐ฌ๐ญ๐จ๐ซ๐ฒ:
- ๐) ๐๐๐ซ๐ฎ๐ญ๐ข๐ง๐ข๐ฌ๐ ๐ฒ๐จ๐ฎ๐ซ ๐๐ข๐ฅ๐ฅ๐ฌ
- ๐) ๐๐ฏ๐๐ง ๐ข๐ ๐ฒ๐จ๐ฎ ๐๐ข๐ง๐ ๐จ๐ฎ๐ญ ๐ฒ๐จ๐ฎ ๐๐ซ๐ ๐ซ๐ข๐ ๐ก๐ญ, ๐๐ ๐ฉ๐ซ๐๐ฉ๐๐ซ๐๐ ๐๐จ๐ซ ๐ญ๐ก๐๐ฆ ๐ญ๐จ ๐ญ๐๐ค๐ ๐ฒ๐จ๐ฎ ๐๐จ๐ซ ๐ ๐ซ๐ข๐๐ (๐ฅ๐ข๐ค๐ ๐จ๐๐๐๐ซ๐ข๐ง๐ ๐ฆ๐ ๐/5 ๐ฆ๐จ๐ง๐ญ๐ก๐ฌ ๐ซ๐๐๐ฎ๐ง๐)
๐๐ญ๐๐ซ๐ก๐ฎ๐’๐ฌ ๐๐๐ฌ๐ฉ๐จ๐ง๐ฌ๐:แดกแด แดสแด แด แดสส ๊ฑแดสสส แดสแดแด สแดแด แดกแดสแด แดสแดสษขแดแด แดแดกษชแดแด ๊ฐแดส แดสแด ๊ฑแดแดแด แดสแดแด แดแดแด ๊ฐสแดแด แดสแด แด แดแดแด แด๊ฐ สษชสส 14/06/2020 แดษชสส แดสแด แด แดแดแด แด๊ฐ สษชสส 14/06/2021.1. แดสษช๊ฑ แดแดแดษดแดแดแด $37.2905 x 11แดแดษดแดส๊ฑ แด๊ฐ แดแดแดแดส $410.1955,2. แดสแด แดสแด-สแดแดแดแด แดแดแดแดษดแด แดแดแดษด สแดแดแดแด แดส แดแด แด ษชแดษชแดษดแดส ๊ฑแดส๊ฑแดสษชแดแดษชแดษด $37.2905 / 31 แด แดส๊ฑ x 21 แด แดส๊ฑ = $25.26133. ๊ฐแดส ๊ฐษชสสแด แด ษช๊ฑแดแดษดษดแดแดแดษชแดษด แดกษชสส สแด ษชษดแดสแด๊ฑษชแด แด แดแด สแด แดแด แดแด๊ฑแดแดแด แด๊ฑ แดกแดสส $30.0000.ษชษด แดแดแดแดส ๊ฑแดแด แดแด แด๊ฐ $465.4568, แดกสษชแดส สแดแด แด สแดแดษด แดแด แดแด๊ฑแดแดแด & สแด๊ฐสแดแดแด 1-2 ษดแดxแด สษชสสษชษดษข แดสแดสแด.แดกแด สแดแดแด แดสษช๊ฑ แดกษชสส สแด ๊ฑแด๊ฐ๊ฐษชแดษชแดษดแด แดแด แดแดสสแดแดแด แดสแด แดสสแดส แดษดแด แดแด แด สแด๊ฑ๊ฑ แดษดส ษชษดแดแดษดแด แดษดษชแดษดแดแด แดสษช๊ฑ แดแดส สแดแด แด แดแดแด๊ฑแดแด สแดแด. แดสแดษดแด สแดแด ๊ฐแดส สสษชษดษขษชษดษข แดสษช๊ฑ แดแด แดแดส แดแดแดแดษดแดษชแดษด — ษชแด แดกษชสส สแดสแด แด๊ฑ ษชแดแดสแดแด แด แดแดส แดแดแดสแดแดษชแดษด๊ฑ แดษดแด ๊ฑแดสแด ษชแดแด๊ฑ.—————————————————————–
StarHub ๐๐๐๐ ๐๐๐ ๐๐๐๐ ๐๐๐๐๐ ๐๐๐ ๐ ๐๐๐๐
Hi everyone,๐๐ ๐ฒ๐จ๐ฎ’๐ซ๐ ๐ฅ๐จ๐จ๐ค๐ข๐ง๐ ๐๐จ๐ซ ๐ ๐ก๐จ๐ซ๐ซ๐จ๐ซ ๐ฌ๐ญ๐จ๐ซ๐ฒ, ๐ฅ๐จ๐จ๐ค ๐ง๐จ ๐๐ฎ๐ญ๐ก๐๐ซ! I would just like to share my (and my 75yo grandmother’s) experience with StarHub.Previously, she had standalone internet plan (signed May 2018; contract expired May 2020). After that, she signed up for a HomeHub package in August 2019. ๐๐๐๐จ ๐ข๐๐๐ฃ๐ฉ ๐ฉ๐๐๐ฉ ๐ฌ๐ ๐๐๐ “๐ค๐ซ๐๐ง๐ก๐๐ฅ” ๐๐ค๐ง ๐๐ฃ๐ฉ๐๐ง๐ฃ๐๐ฉ ๐จ๐ช๐๐จ๐๐ง๐๐ฅ๐ฉ๐๐ค๐ฃ ๐๐ง๐ค๐ข ๐ผ๐ช๐๐ช๐จ๐ฉ 2019 ๐ฉ๐๐ก๐ก ๐๐๐ฎ 2020. ๐๐๐๐ฉ ๐ ๐ช๐ฃ๐๐๐ง๐จ๐ฉ๐ค๐ค๐ ๐๐จ ๐ฌ๐ ๐๐๐ ๐ ๐๐ค๐ฃ๐ฉ๐ง๐๐๐ฉ.๐๐ช๐ง ๐๐๐จ๐ฅ๐ช๐ฉ๐ ๐ฌ๐๐ฉ๐ ๐ฉ๐๐๐ข ๐๐จ ๐ฉ๐๐ 12 ๐ข๐ค๐ฃ๐ฉ๐๐จ ๐๐๐ฉ๐๐ง ๐ฉ๐๐ ๐๐ค๐ฃ๐ฉ๐ง๐๐๐ฉ ๐๐๐ ๐๐ญ๐ฅ๐๐ง๐๐ ๐๐ง๐ค๐ข ๐๐๐ฎ 2020. ๐๐ค ๐ฃ๐ค๐ฉ๐๐๐๐๐๐ฉ๐๐ค๐ฃ ๐ค๐ ๐๐ค๐ฃ๐ฉ๐ง๐๐๐ฉ ๐๐ญ๐ฅ๐๐ง๐ฎ ๐ฌ๐๐จ ๐๐๐ซ๐๐ฃ ๐๐ฃ๐ ๐ข๐ฎ ๐๐ง๐๐ฃ๐๐ข๐ค๐ฉ๐๐๐ง ๐๐ค๐ฃ๐ฉ๐๐ฃ๐ช๐๐ ๐ฉ๐ค ๐ฅ๐๐ฎ ๐๐ค๐ง ๐ฉ๐๐ 2 ๐๐ฃ๐ฉ๐๐ง๐ฃ๐๐ฉ ๐จ๐ช๐๐จ๐๐ง๐๐ฅ๐ฉ๐๐ค๐ฃ๐จ ๐๐๐จ๐ฅ๐๐ฉ๐ ๐ค๐ฃ๐ก๐ฎ 1 ๐จ๐๐ง๐ซ๐๐๐ ๐๐๐๐ฃ๐ ๐ฅ๐ง๐ค๐ซ๐๐๐๐.I have been back and forth with their customer service for the last month about this issue and this is what they have said:At first, they claimed they couldn’t cancel the standalone out of contract subscription because she “๐ก๐๐ ๐ง๐จ๐ญ ๐ซ๐๐ญ๐ฎ๐ซ๐ง๐๐ ๐ญ๐ก๐ ๐ฆ๐จ๐๐๐ฆ” as it could not be found on their inventory and we would have to pay a loss and damaged fee of $200 to cancel the subscription. I informed them a technician had came earlier and swapped devices. ๐๐๐ญ๐๐ซ ๐๐ก๐๐๐ค๐ข๐ง๐ , ๐ข๐ญ ๐ฌ๐จ๐ฆ๐๐ก๐จ๐ฐ “๐๐ฉ๐ฉ๐๐๐ซ๐๐” ๐ข๐ง ๐ญ๐ก๐๐ข๐ซ ๐ข๐ง๐ฏ๐๐ง๐ญ๐จ๐ซ๐ฒ and finally they agreed to cancel the subscription. They also said they would seek authorisation for money paid after the contract had expired.I appealed on the ground that:1. My grandmother is ๐๐ ๐๐๐๐๐ ๐๐๐, 2. ๐๐จ ๐ฌ๐๐ซ๐ฏ๐ข๐๐๐ฌ ๐ฐ๐๐ซ๐ ๐ซ๐๐ง๐๐๐ซ๐๐ ๐๐จ๐ซ ๐๐ฒ๐ซ3. We would be more than ๐ก๐๐ฉ๐ฉ๐ฒ ๐ญ๐จ ๐๐จ๐ง๐ญ๐ข๐ง๐ฎ๐ ๐ฐ๐ข๐ญ๐ก ๐๐ญ๐๐ซ๐๐ฎ๐However, they dragged me back and forth for the last month with customer service agents who could only say “๐ ๐ฆ๐จ๐ง๐ญ๐ก๐ฌ ๐ข๐ฌ ๐ญ๐ก๐ ๐ฆ๐๐ฑ๐ข๐ฆ๐ฎ๐ฆ”. I asked to speak to manager but they still gave me another customer service agent. In the call before last, I asked again and finally today a Service Manager finally called.I explained the situation once again and he explained “๐ ๐ฆ๐จ๐ง๐ญ๐ก๐ฌ ๐ข๐ฌ ๐ญ๐ก๐ ๐ฆ๐๐ฑ๐ข๐ฆ๐ฎ๐ฆ ๐๐๐ญ๐๐ซ ๐ฌ๐ฉ๐๐๐ค๐ข๐ง๐ ๐ฐ๐ข๐ญ๐ก ๐ฎ๐ฉ๐ฉ๐๐ซ ๐ฆ๐๐ง๐๐ ๐๐ฆ๐๐ง๐ญ ๐๐ง๐ ๐ญ๐ก๐๐ซ๐ ๐ฐ๐ข๐ฅ๐ฅ ๐๐ ๐ง๐จ ๐ฆ๐จ๐ซ๐ ๐๐ฌ๐๐๐ฅ๐๐ญ๐ข๐จ๐ง”. He also said “customers must know their contract”, basically blaming us and that they’re unable to do anything further. All this while I was saying we would renew our contract if this issue could be settled.Clearly this says a few things about Starhub:1. They are ๐๐๐๐๐๐๐๐๐ in their charging – charges 1yr for no services provided2. They ๐๐ ๐๐๐ ๐๐๐๐ about customers – 8 months of subscription ($39.90 x 8 = $319.20) is worth more than future business3. They can’t get their inventory right4. They have ๐๐ ๐๐๐๐๐๐๐๐๐๐ – $300 is worth more to a 75yo retiree than a greedy corporation but hey StarHub thinks otherwiseYes before you say, we should have been aware of the contract and it’s expiry. ๐๐ผ๐๐ฒ๐๐ฒ๐ฟ, ๐ฐ๐ผ๐๐น๐ฑ ๐๐ต๐ฒ๐ ๐ป๐ผ๐ ๐ต๐ฎ๐๐ฒ ๐ฎ ๐ฏ๐ถ๐ ๐ผ๐ณ ๐ฐ๐ผ๐บ๐บ๐ผ๐ป ๐๐ฒ๐ป๐๐ฒ, ๐ฐ๐ผ๐บ๐ฝ๐ฎ๐๐๐ถ๐ผ๐ป ๐ฎ๐ป๐ฑ ๐ฏ๐ฒ ๐ฎ ๐น๐ถ๐๐๐น๐ฒ ๐ฏ๐ถ๐ ๐บ๐ผ๐ฟ๐ฒ ๐๐ฒ๐ป๐๐ถ๐๐ถ๐๐ฒ ๐ด๐ถ๐๐ฒ๐ป ๐๐ต๐ฒ ๐ณ๐ฎ๐ฐ๐ ๐ฎ ๐๐ฒ๐ป๐ถ๐ผ๐ฟ ๐ฐ๐ถ๐๐ถ๐๐ฒ๐ป ๐ถ๐ ๐ถ๐ป๐๐ผ๐น๐๐ฒ๐ฑ?If anyone has any suggestions, please let me know I would sincerely appreciate it! 
P.S. Please ๐๐๐๐๐ and ๐๐๐๐๐ ๐๐๐๐ ๐๐๐/๐๐๐ ๐
๐๐๐๐’ ๐๐๐๐๐ so they don’t get conned like us.Thanks for reading!
Source: Ee-lan leng