Home Caught In The Act MAN CLAIMS THAT STARHUB DOES NOT CARE FOR OLD FOLKS.

MAN CLAIMS THAT STARHUB DOES NOT CARE FOR OLD FOLKS.

1480

non Finance, non loan, non property, non banking, non credit card

A Starhub customer shared a bad experience after his elderly grandmother paid ๐™›๐™ค๐™ง ๐™ฉ๐™๐™š 2 ๐™ž๐™ฃ๐™ฉ๐™š๐™ง๐™ฃ๐™š๐™ฉ ๐™จ๐™ช๐™—๐™จ๐™˜๐™ง๐™ž๐™ฅ๐™ฉ๐™ž๐™ค๐™ฃ๐™จ ๐™™๐™š๐™จ๐™ฅ๐™ž๐™ฉ๐™š ๐™ค๐™ฃ๐™ก๐™ฎ 1 ๐™จ๐™š๐™ง๐™ซ๐™ž๐™˜๐™š ๐™—๐™š๐™ž๐™ฃ๐™œ ๐™ฅ๐™ง๐™ค๐™ซ๐™ž๐™™๐™š๐™™.

Here is the story

StarHub ๐…๐ˆ๐๐€๐‹๐‹๐˜ ๐‚๐Ž๐๐‚๐„๐ƒ๐„๐’ ๐“๐‡๐„๐˜ ๐–๐„๐‘๐„ ๐–๐‘๐Ž๐๐†

PSA:๐™„ ๐™จ๐™ฉ๐™ž๐™ก๐™ก ๐™ฉ๐™๐™ž๐™ฃ๐™  ๐™ž๐™ฉ ๐™ž๐™จ ๐˜ผ๐™’๐™๐™๐™‡ ๐™๐™ค๐™ฌ ๐™ฉ๐™๐™š๐™ฎ ๐™ฉ๐™ง๐™ž๐™š๐™™ ๐™ฉ๐™ค ๐™ค๐™›๐™›๐™š๐™ง ๐™ค๐™ฃ๐™ก๐™ฎ 4/5 ๐™ข๐™ค๐™ฃ๐™ฉ๐™๐™จ ๐™ž๐™ฃ๐™จ๐™ฉ๐™š๐™–๐™™ ๐™ค๐™› ๐™ฉ๐™๐™š ๐™›๐™ช๐™ก๐™ก ๐™ง๐™š๐™›๐™ช๐™ฃ๐™™ ๐™–๐™ฃ๐™™ ๐™ฉ๐™ค๐™ค๐™  ๐™ข๐™ค๐™ง๐™š ๐™ฉ๐™๐™–๐™ฃ 1 ๐™ข๐™ค๐™ฃ๐™ฉ๐™ ๐™ฉ๐™ค ๐™™๐™ค ๐™ฉ๐™๐™š ๐™ง๐™ž๐™œ๐™๐™ฉ ๐™ฉ๐™๐™ž๐™ฃ๐™œ. ๐™‘๐™š๐™ง๐™ฎ ๐™ฅ๐™ค๐™ค๐™ง ๐™จ๐™š๐™ง๐™ซ๐™ž๐™˜๐™š ๐™ž๐™ฃ๐™™๐™š๐™š๐™™. ๐™๐™๐™ž๐™ฃ๐™  ๐™ฉ๐™ฌ๐™ž๐™˜๐™š ๐™—๐™š๐™›๐™ค๐™ง๐™š ๐™ฎ๐™ค๐™ช ๐™จ๐™ž๐™œ๐™ฃ ๐™ช๐™ฅ ๐™ฌ๐™ž๐™ฉ๐™ ๐™ฉ๐™๐™š๐™ข.

๐Œ๐จ๐ซ๐š๐ฅ ๐จ๐Ÿ ๐ญ๐ก๐ž ๐ฌ๐ญ๐จ๐ซ๐ฒ:

  • ๐Ÿ) ๐’๐œ๐ซ๐ฎ๐ญ๐ข๐ง๐ข๐ฌ๐ž ๐ฒ๐จ๐ฎ๐ซ ๐›๐ข๐ฅ๐ฅ๐ฌ
  • ๐Ÿ) ๐„๐ฏ๐ž๐ง ๐ข๐Ÿ ๐ฒ๐จ๐ฎ ๐Ÿ๐ข๐ง๐ ๐จ๐ฎ๐ญ ๐ฒ๐จ๐ฎ ๐š๐ซ๐ž ๐ซ๐ข๐ ๐ก๐ญ, ๐›๐ž ๐ฉ๐ซ๐ž๐ฉ๐š๐ซ๐ž๐ ๐Ÿ๐จ๐ซ ๐ญ๐ก๐ž๐ฆ ๐ญ๐จ ๐ญ๐š๐ค๐ž ๐ฒ๐จ๐ฎ ๐Ÿ๐จ๐ซ ๐š ๐ซ๐ข๐๐ž (๐ฅ๐ข๐ค๐ž ๐จ๐Ÿ๐Ÿ๐ž๐ซ๐ข๐ง๐  ๐ฆ๐ž ๐Ÿ’/5 ๐ฆ๐จ๐ง๐ญ๐ก๐ฌ ๐ซ๐ž๐Ÿ๐ฎ๐ง๐)

๐’๐ญ๐š๐ซ๐ก๐ฎ๐›’๐ฌ ๐‘๐ž๐ฌ๐ฉ๐จ๐ง๐ฌ๐ž:แดกแด‡ แด€ส€แด‡ แด แด‡ส€ส ๊œฑแดส€ส€ส แด›สœแด€แด› สแดแดœ แดกแด‡ส€แด‡ แด„สœแด€ส€ษขแด‡แด… แด›แดกษชแด„แด‡ ๊œฐแดส€ แด›สœแด‡ ๊œฑแด€แดแด‡ แด˜ส€แดแด…แดœแด„แด› ๊œฐส€แดแด แด›สœแด‡ แด…แด€แด›แด‡ แด๊œฐ ส™ษชสŸสŸ 14/06/2020 แด›ษชสŸสŸ แด›สœแด‡ แด…แด€แด›แด‡ แด๊œฐ ส™ษชสŸสŸ 14/06/2021.1. แด›สœษช๊œฑ แดแดแดœษดแด›แด‡แด… $37.2905 x 11แดแดษดแด›สœ๊œฑ แด๊œฐ แด›แดแด›แด€สŸ $410.1955,2. แด›สœแด‡ แด˜ส€แด-ส€แด€แด›แด‡แด… แด€แดแดแดœษดแด› แดœแด˜แดษด ส€แด‡แดแดแด แด€สŸ แด€แด…แด…ษชแด›ษชแดษดแด€สŸ ๊œฑแดœส™๊œฑแด„ส€ษชแด˜แด›ษชแดษด $37.2905 / 31 แด…แด€ส๊œฑ x 21 แด…แด€ส๊œฑ = $25.26133. ๊œฐแดส€ ๊œฐษชส™ส€แด‡ แด…ษช๊œฑแด„แดษดษดแด‡แด„แด›ษชแดษด แดกษชสŸสŸ ส™แด‡ ษชษดแด„สŸแดœ๊œฑษชแด แด‡ แด›แด ส™แด‡ แด€แด…แดŠแดœ๊œฑแด›แด‡แด… แด€๊œฑ แดกแด‡สŸสŸ $30.0000.ษชษด แด›แดแด›แด€สŸ ๊œฑแดœแด แดœแด˜ แด๊œฐ $465.4568, แดกสœษชแด„สœ สœแด€แด แด‡ ส™แด‡แด‡ษด แด€แด…แดŠแดœ๊œฑแด›แด‡แด… & ส€แด‡๊œฐสŸแด‡แด„แด› 1-2 ษดแด‡xแด› ส™ษชสŸสŸษชษดษข แด„สแด„สŸแด‡.แดกแด‡ สœแดแด˜แด‡ แด›สœษช๊œฑ แดกษชสŸสŸ ส™แด‡ ๊œฑแดœ๊œฐ๊œฐษชแด„ษชแด‡ษดแด› แด›แด แด„แดส€ส€แด‡แด„แด› แด›สœแด‡ แด‡ส€ส€แดส€ แด€ษดแด… แด€แด…แด…ส€แด‡๊œฑ๊œฑ แด€ษดส ษชษดแด„แดษดแด แด‡ษดษชแด‡ษดแด„แด‡ แด›สœษช๊œฑ แดแด€ส สœแด€แด แด‡ แด„แด€แดœ๊œฑแด‡แด… สแดแดœ. แด›สœแด€ษดแด‹ สแดแดœ ๊œฐแดส€ ส™ส€ษชษดษขษชษดษข แด›สœษช๊œฑ แด›แด แดแดœส€ แด€แด›แด›แด‡ษดแด›ษชแดษด — ษชแด› แดกษชสŸสŸ สœแด‡สŸแด˜ แดœ๊œฑ ษชแดแด˜ส€แดแด แด‡ แดแดœส€ แดแด˜แด‡ส€แด€แด›ษชแดษด๊œฑ แด€ษดแด… ๊œฑแด‡ส€แด ษชแด„แด‡๊œฑ.—————————————————————–

StarHub ๐ƒ๐Ž๐„๐’ ๐๐Ž๐“ ๐‚๐€๐‘๐„ ๐€๐๐Ž๐”๐“ ๐Ž๐‹๐ƒ ๐…๐Ž๐‹๐Š๐’

Hi everyone,๐ˆ๐Ÿ ๐ฒ๐จ๐ฎ’๐ซ๐ž ๐ฅ๐จ๐จ๐ค๐ข๐ง๐  ๐Ÿ๐จ๐ซ ๐š ๐ก๐จ๐ซ๐ซ๐จ๐ซ ๐ฌ๐ญ๐จ๐ซ๐ฒ, ๐ฅ๐จ๐จ๐ค ๐ง๐จ ๐Ÿ๐ฎ๐ญ๐ก๐ž๐ซ! I would just like to share my (and my 75yo grandmother’s) experience with StarHub.Previously, she had standalone internet plan (signed May 2018; contract expired May 2020). After that, she signed up for a HomeHub package in August 2019. ๐™๐™๐™ž๐™จ ๐™ข๐™š๐™–๐™ฃ๐™ฉ ๐™ฉ๐™๐™–๐™ฉ ๐™ฌ๐™š ๐™๐™–๐™™ “๐™ค๐™ซ๐™š๐™ง๐™ก๐™–๐™ฅ” ๐™›๐™ค๐™ง ๐™ž๐™ฃ๐™ฉ๐™š๐™ง๐™ฃ๐™š๐™ฉ ๐™จ๐™ช๐™—๐™จ๐™˜๐™ง๐™ž๐™ฅ๐™ฉ๐™ž๐™ค๐™ฃ ๐™›๐™ง๐™ค๐™ข ๐˜ผ๐™ช๐™œ๐™ช๐™จ๐™ฉ 2019 ๐™ฉ๐™ž๐™ก๐™ก ๐™ˆ๐™–๐™ฎ 2020. ๐™๐™๐™–๐™ฉ ๐™„ ๐™ช๐™ฃ๐™™๐™š๐™ง๐™จ๐™ฉ๐™ค๐™ค๐™™ ๐™–๐™จ ๐™ฌ๐™š ๐™๐™–๐™™ ๐™– ๐™˜๐™ค๐™ฃ๐™ฉ๐™ง๐™–๐™˜๐™ฉ.๐™Š๐™ช๐™ง ๐™™๐™ž๐™จ๐™ฅ๐™ช๐™ฉ๐™š ๐™ฌ๐™ž๐™ฉ๐™ ๐™ฉ๐™๐™š๐™ข ๐™ž๐™จ ๐™ฉ๐™๐™š 12 ๐™ข๐™ค๐™ฃ๐™ฉ๐™๐™จ ๐™–๐™›๐™ฉ๐™š๐™ง ๐™ฉ๐™๐™š ๐™˜๐™ค๐™ฃ๐™ฉ๐™ง๐™–๐™˜๐™ฉ ๐™๐™–๐™™ ๐™š๐™ญ๐™ฅ๐™ž๐™ง๐™š๐™™ ๐™›๐™ง๐™ค๐™ข ๐™ˆ๐™–๐™ฎ 2020. ๐™‰๐™ค ๐™ฃ๐™ค๐™ฉ๐™ž๐™›๐™ž๐™˜๐™–๐™ฉ๐™ž๐™ค๐™ฃ ๐™ค๐™› ๐™˜๐™ค๐™ฃ๐™ฉ๐™ง๐™–๐™˜๐™ฉ ๐™š๐™ญ๐™ฅ๐™ž๐™ง๐™ฎ ๐™ฌ๐™–๐™จ ๐™œ๐™ž๐™ซ๐™š๐™ฃ ๐™–๐™ฃ๐™™ ๐™ข๐™ฎ ๐™œ๐™ง๐™–๐™ฃ๐™™๐™ข๐™ค๐™ฉ๐™๐™š๐™ง ๐™˜๐™ค๐™ฃ๐™ฉ๐™ž๐™ฃ๐™ช๐™š๐™™ ๐™ฉ๐™ค ๐™ฅ๐™–๐™ฎ ๐™›๐™ค๐™ง ๐™ฉ๐™๐™š 2 ๐™ž๐™ฃ๐™ฉ๐™š๐™ง๐™ฃ๐™š๐™ฉ ๐™จ๐™ช๐™—๐™จ๐™˜๐™ง๐™ž๐™ฅ๐™ฉ๐™ž๐™ค๐™ฃ๐™จ ๐™™๐™š๐™จ๐™ฅ๐™ž๐™ฉ๐™š ๐™ค๐™ฃ๐™ก๐™ฎ 1 ๐™จ๐™š๐™ง๐™ซ๐™ž๐™˜๐™š ๐™—๐™š๐™ž๐™ฃ๐™œ ๐™ฅ๐™ง๐™ค๐™ซ๐™ž๐™™๐™š๐™™.I have been back and forth with their customer service for the last month about this issue and this is what they have said:At first, they claimed they couldn’t cancel the standalone out of contract subscription because she “๐ก๐š๐ ๐ง๐จ๐ญ ๐ซ๐ž๐ญ๐ฎ๐ซ๐ง๐ž๐ ๐ญ๐ก๐ž ๐ฆ๐จ๐๐ž๐ฆ” as it could not be found on their inventory and we would have to pay a loss and damaged fee of $200 to cancel the subscription. I informed them a technician had came earlier and swapped devices. ๐€๐Ÿ๐ญ๐ž๐ซ ๐œ๐ก๐ž๐œ๐ค๐ข๐ง๐ , ๐ข๐ญ ๐ฌ๐จ๐ฆ๐ž๐ก๐จ๐ฐ “๐š๐ฉ๐ฉ๐ž๐š๐ซ๐ž๐” ๐ข๐ง ๐ญ๐ก๐ž๐ข๐ซ ๐ข๐ง๐ฏ๐ž๐ง๐ญ๐จ๐ซ๐ฒ and finally they agreed to cancel the subscription. They also said they would seek authorisation for money paid after the contract had expired.I appealed on the ground that:1. My grandmother is ๐Ÿ•๐Ÿ“ ๐˜๐„๐€๐‘๐’ ๐Ž๐‹๐ƒ, 2. ๐๐จ ๐ฌ๐ž๐ซ๐ฏ๐ข๐œ๐ž๐ฌ ๐ฐ๐ž๐ซ๐ž ๐ซ๐ž๐ง๐๐ž๐ซ๐ž๐ ๐Ÿ๐จ๐ซ ๐Ÿ๐ฒ๐ซ3. We would be more than ๐ก๐š๐ฉ๐ฉ๐ฒ ๐ญ๐จ ๐œ๐จ๐ง๐ญ๐ข๐ง๐ฎ๐ž ๐ฐ๐ข๐ญ๐ก ๐’๐ญ๐š๐ซ๐‡๐ฎ๐›However, they dragged me back and forth for the last month with customer service agents who could only say “๐Ÿ’ ๐ฆ๐จ๐ง๐ญ๐ก๐ฌ ๐ข๐ฌ ๐ญ๐ก๐ž ๐ฆ๐š๐ฑ๐ข๐ฆ๐ฎ๐ฆ”. I asked to speak to manager but they still gave me another customer service agent. In the call before last, I asked again and finally today a Service Manager finally called.I explained the situation once again and he explained “๐Ÿ“ ๐ฆ๐จ๐ง๐ญ๐ก๐ฌ ๐ข๐ฌ ๐ญ๐ก๐ž ๐ฆ๐š๐ฑ๐ข๐ฆ๐ฎ๐ฆ ๐š๐Ÿ๐ญ๐ž๐ซ ๐ฌ๐ฉ๐ž๐š๐ค๐ข๐ง๐  ๐ฐ๐ข๐ญ๐ก ๐ฎ๐ฉ๐ฉ๐ž๐ซ ๐ฆ๐š๐ง๐š๐ ๐ž๐ฆ๐ž๐ง๐ญ ๐š๐ง๐ ๐ญ๐ก๐ž๐ซ๐ž ๐ฐ๐ข๐ฅ๐ฅ ๐›๐ž ๐ง๐จ ๐ฆ๐จ๐ซ๐ž ๐ž๐ฌ๐œ๐š๐ฅ๐š๐ญ๐ข๐จ๐ง”. He also said “customers must know their contract”, basically blaming us and that they’re unable to do anything further. All this while I was saying we would renew our contract if this issue could be settled.Clearly this says a few things about Starhub:1. They are ๐๐‘๐„๐ƒ๐€๐“๐Ž๐‘๐˜ in their charging – charges 1yr for no services provided2. They ๐ƒ๐Ž ๐๐Ž๐“ ๐‚๐€๐‘๐„ about customers – 8 months of subscription ($39.90 x 8 = $319.20) is worth more than future business3. They can’t get their inventory right4. They have ๐๐Ž ๐‚๐Ž๐Œ๐๐€๐’๐’๐ˆ๐Ž๐ – $300 is worth more to a 75yo retiree than a greedy corporation but hey StarHub thinks otherwiseYes before you say, we should have been aware of the contract and it’s expiry. ๐—›๐—ผ๐˜„๐—ฒ๐˜ƒ๐—ฒ๐—ฟ, ๐—ฐ๐—ผ๐˜‚๐—น๐—ฑ ๐˜๐—ต๐—ฒ๐˜† ๐—ป๐—ผ๐˜ ๐—ต๐—ฎ๐˜ƒ๐—ฒ ๐—ฎ ๐—ฏ๐—ถ๐˜ ๐—ผ๐—ณ ๐—ฐ๐—ผ๐—บ๐—บ๐—ผ๐—ป ๐˜€๐—ฒ๐—ป๐˜€๐—ฒ, ๐—ฐ๐—ผ๐—บ๐—ฝ๐—ฎ๐˜€๐˜€๐—ถ๐—ผ๐—ป ๐—ฎ๐—ป๐—ฑ ๐—ฏ๐—ฒ ๐—ฎ ๐—น๐—ถ๐˜๐˜๐—น๐—ฒ ๐—ฏ๐—ถ๐˜ ๐—บ๐—ผ๐—ฟ๐—ฒ ๐˜€๐—ฒ๐—ป๐˜€๐—ถ๐˜๐—ถ๐˜ƒ๐—ฒ ๐—ด๐—ถ๐˜ƒ๐—ฒ๐—ป ๐˜๐—ต๐—ฒ ๐—ณ๐—ฎ๐—ฐ๐˜ ๐—ฎ ๐˜€๐—ฒ๐—ป๐—ถ๐—ผ๐—ฟ ๐—ฐ๐—ถ๐˜๐—ถ๐˜‡๐—ฒ๐—ป ๐—ถ๐˜€ ๐—ถ๐—ป๐˜ƒ๐—ผ๐—น๐˜ƒ๐—ฒ๐—ฑ?If anyone has any suggestions, please let me know I would sincerely appreciate it! ๐Ÿ™P.S. Please ๐’๐‡๐€๐‘๐„ and ๐‚๐‡๐„๐‚๐Š ๐˜๐Ž๐”๐‘ ๐Ž๐–๐/๐Ž๐‹๐ƒ ๐…๐Ž๐‹๐Š๐’’ ๐๐ˆ๐‹๐‹๐’ so they don’t get conned like us.Thanks for reading!

Source: Ee-lan leng