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Thursday, February 2, 2023
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MAN DISAPPOINTED WITH SCOOT AIRLINES AFTER LOSING HIS LUGGAGE

PLEASE READ !

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I am absolutely disgusted in the poor service as an Krisflyer Gold elite member I am getting from Singapore airlines/ Scoot and lost bag services Sydney Airport.

I arrived at Sydney Airport from Cape Town vis Singapore flight TR 20 on Tuesday night 29th of November .

My luggage never turned up at the carousel. After an equerry at the lost baggage kiosk, it turned out that they cannot track my bags because Scoot being a low-cost airline does not pay for baggage tracking.

The gentleman at the lost baggage kiosk registered a delayed arrival claim and promised me that my bag will be delivered to my temporary address a soon as it is located and delivered to Sydney airport. The following day after many phone calls to the airport I was told that the bag was located and at the airport since 10 am Wednesday. It is now 48 hrs later (Thursday) and my bag has still not being delivered.

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Having to spend an couple of hundred dollar to buy the basic personal items and cloths to get along since Tuesday I have lost a lot of faith in Singapore Airlines but especially Scoot who should perform at least at an higher standard .

It should be an embracement to Singapore Airlines that Priority baggage are not treated as priority baggage given the price I am paying for flight tickets and the amount of support I have being given to Singapore Airlines over the past year.

Here are what netizens think:

  • Back to what you mentioned, often it is a mismanaged by the airport group/services. It has totally nothing to do with the airline, be it a full board service or a budget airline. Airline do not take care of your luggages. It’s the airport takes care of it.
  • A similar SQ experience happened to me, still no resolution. Nov 16-21 Gold Coast-Sydney-Singapore-Phuket. You can see my VDO post here around 20/11
  • Actually it’s nothing really to do with you as a Elite Gold nor not. Things do happen when there are multiple carriers involved. Am sure the statistic goes higher with other carriers, especially in US and Europe.
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