PLEASE READ !
I am absolutely disgusted in the poor service as an Krisflyer Gold elite member I am getting from Singapore airlines/ Scoot and lost bag services Sydney Airport.
I arrived at Sydney Airport from Cape Town vis Singapore flight TR 20 on Tuesday night 29th of November .
My luggage never turned up at the carousel. After an equerry at the lost baggage kiosk, it turned out that they cannot track my bags because Scoot being a low-cost airline does not pay for baggage tracking.
The gentleman at the lost baggage kiosk registered a delayed arrival claim and promised me that my bag will be delivered to my temporary address a soon as it is located and delivered to Sydney airport. The following day after many phone calls to the airport I was told that the bag was located and at the airport since 10 am Wednesday. It is now 48 hrs later (Thursday) and my bag has still not being delivered.
Having to spend an couple of hundred dollar to buy the basic personal items and cloths to get along since Tuesday I have lost a lot of faith in Singapore Airlines but especially Scoot who should perform at least at an higher standard .
It should be an embracement to Singapore Airlines that Priority baggage are not treated as priority baggage given the price I am paying for flight tickets and the amount of support I have being given to Singapore Airlines over the past year.
Here are what netizens think:
- Back to what you mentioned, often it is a mismanaged by the airport group/services. It has totally nothing to do with the airline, be it a full board service or a budget airline. Airline do not take care of your luggages. It’s the airport takes care of it.
- A similar SQ experience happened to me, still no resolution. Nov 16-21 Gold Coast-Sydney-Singapore-Phuket. You can see my VDO post here around 20/11
- Actually it’s nothing really to do with you as a Elite Gold nor not. Things do happen when there are multiple carriers involved. Am sure the statistic goes higher with other carriers, especially in US and Europe.