My note ultra has been overheating since day one of purchase. Hitting over 41 degrees and after visiting twice, was sent back without any action as it was supposed to be a “high performance phone thus the heat”.
Things didn’t get any better. 2 weeks after purchasing, it hit 50 degrees one day. I told them customer service chat what happened, finally.
Someone tells me to stop using immediately and to bring the phone back. The battery was replaced. It still hit 40 degrees from time to time. I took it as the norm.
Years on. The battery drained. I went for a compatible.
The temperature shot up, repeatedly. Believing that it’s from the compatible battery and that it might be faulty, the very sweet shop keeper changed it. 3 times for free for me.
The last round, he said it’s the 3rd time. If your phone still overheats when not in use. It’s the motherboard for certain, and not the battery.
So Samsung. Please let me know, what exactly is going on? If the battery isn’t the one heating up all this time, but the motherboard, does that not mean your product is actually having a defective motherboard or a lousy design, allowing heat built up?
And. This overheating is recurring after i did your latest update. Now that i put everything together.
Will the relevant authorities just inspect this company’s product and updates to see if they are forcing consumers to upgrade or it is just genuinely a poor quality item to avoid in future.
