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Monday, December 5, 2022
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WOMAN BOUGHT FAULTY PRODUCT FROM SHOPEE, RETURNS IT THEN RECEIVES SAME FAULTY ITEM AGAIN

Facebook user Mira Ahmad shared how she bought and received a faulty product and opened up a refund dispute with Shopee.

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She was then told to return the product when she has already returned it, then about 2 weeks later her faulty item was returned back to her again.

Here is what she said

Today I realised Shopee has zero logic.

After receiving a faulty product that I’ve purchased from Dreame TechDasher SG , I opened up a refund dispute with Shopee Help Centre. The item was picked up on the 28th of September by Shopee and brought to their warehouse for validation to check if indeed the product is faulty.

In between waiting, I msged the help centre a couple of times to check on the status of the validation. And having to explain to different customer service officers each time about my case and they can only reply me with templated answers. On one occasion, one of their customer service officers even asked me to return the product to their warehouse when I’ve already returned it! Goes to show the communication amongst the team is that bad.

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Their validation took a week. And their resolution was in favour of the seller thus my return/refund request of the product to the seller was rejected. The product had been returned to me today, the 8th of October, almost 2 weeks later. I am beyond livid.

I received the product with the label attached below.

It says in the remarks, “QC/QA Completed: Failed. Status: Return/Refund rejected. Please proceed to the service centre (of the seller) for an exchange or do a thorough check with their technician.”

So now after wasting 2 weeks of my time returning the product to Shopee to help with the refund from seller, I was given back the SAME FAULTY PRODUCT. The same product that they’ve QC’ed and deemed it as a fail. RETURNED THE FAULTY PRODUCT TO ME, THE BUYER, INSTEAD OF THE SELLER.

Anyone get this logic?

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They’ve wasted money on their courier to get the faulty product from me and return the same faulty product back to me.

So now I have to use my own extra effort and money to lug this huge box to the seller’s warehouse in Kallang, only on weekdays, with a taxi/grab, return it to the seller, wait for them to do their own validation that the product is indeed faulty (because obviously they don’t trust me as a buyer thinking I would trouble myself to demand a refund for a non-faulty product) and wait for a few more days for them to replace me with a new set. And no, they can’t compensate my transportation to bring the product to them.

Mindblown. Even the seller’s service recovery is down in the gutter.

I am now stuck with a faulty $600 product. Unless I go down to the service centre as said above. I don’t want a new set now if this is the kind of service I would get down the road.

I JUST WANT MY REFUND.

Anyone has a problem with Shopee refund before? Or Dreame Tech products?

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