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Sunday, February 25, 2024
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WOMAN ORDERS $20 MEAL FROM FOODPANDA & KENA EXTRA $27.9 MILLION CHARGE FOR “CONTAINERS”

A bizarre incident involving a colossal “container charge” on a food order has left a Singaporean customer bewildered and amused after sharing their experience on Facebook.

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The customer, who ordered a S$19.20 meal through the popular food delivery platform Foodpanda, was astonished to discover a bafflingly exorbitant fee of S$27,958,344 labeled as “container charges.”

At Least Got 25% Off

Although the original Facebook post has been deleted as of Jan. 17, details of the order summary were widely circulated on social media. According to the shared information, the customer’s actual meal cost amounted to S$19.20, accompanied by a S$2.09 delivery fee and a S$0.40 platform fee.

In a humorous tone, the customer commented in the post, “decided to order food from foodpanda but I guess ‘container charges’ meant paying for the entire container vessel. But hey, at least I got 25% off.”

Foodpanda Responds

A Foodpanda spokesperson later clarified that the staggering “container charges” were a result of an inadvertent input error in the settings of the restaurant partner involved in the transaction. The error briefly manifested in the app and has since been rectified.

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The spokesperson stated that the extra charges “momentarily appeared live on the app and has since been corrected. We can confirm that the customer was not charged.”

While the incident appears to be a glitch rather than an intentional charge, it sparked amusement and discussions on social media about the potential pitfalls of technology in the food delivery industry.

The customer’s lighthearted response to the situation, coupled with Foodpanda’s swift clarification, has turned the incident into a momentary oddity in the world of online food ordering.

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