In a shocking incident that recently unfolded, a man was caught on camera defecating in an open public area at The Shoppes mall located at Marina Bay Sands (MBS).
This unexpected act according to TODAY has sparked an investigation by the police and ignited discussions on public behavior, privacy concerns, and the power of social media.
Marina Bay Sands had also said that they are aware of this alleged incident and are looking into it.
The Incident at The Shoppes Mall
The incident, which occurred at The Shoppes mall, took place in a public area that is frequented by shoppers and visitors. It has left many people stunned and appalled.
The act was captured and quickly made its way onto social media platforms, where it gained widespread attention.
The viral photo showed the man squatting on the floor with his pants down, defecating in plain view of passersby.
The incident has triggered a wide range of reactions from the public. Many individuals expressed their shock and disgust at the man’s behavior, emphasizing the need for responsible public conduct.
However, it also saw some people responding with humor and memes, which further amplified the incident’s online presence.
This event demonstrates the ability of viral content to dominate online conversations and discussions.
The Importance of Public Behavior
This incident serves as a stark reminder of the importance of responsible public behavior. Public spaces are intended for the enjoyment of all, and such actions disrupt the harmony and cleanliness of these areas.
It underscores the need for individuals to consider the impact of their actions on the broader community.
Legal Implications
Beyond being an offense against common decency, defecating in a public area is illegal in many jurisdictions. The individual responsible for this act may face legal consequences for his actions.
A man shared a story online which shows the extent that people will do just to “fit in” with other friends.
Sometimes, people take things too seriously and the term “face” is often overrated.
Here is the story:
I have this friend known as the king of credit card rolling, from the outside he looks like he got money but deep down he is very poor.
He drinks every day and asks people to drink with him to show that he has “spending power”. The problem is, that he does not have spending power, his credit card is always at the limit and sometimes even exceeds the amount.
He claims that he is working in a senior position in a company and has a high salary, but the fact is, it does not matter if he is making $1,000 or $10,000 a month. The way he spends money is like money grows on trees.
From month to month he will survive by making minimum credit card payments + interest. To be honest it does not concern me.
But every now and then he will cycle among our clique and ask us to borrow him $50 so he can afford lunch the next day, this has going on for years and it’s really getting annoying.
In another words, he has no cash and zero savings and survives from month to month with his credit card.
To be living on a high is his dream, no matter how fake it is. He just wants to show off.
In an unconventional parenting move, Alex Lee, a 38-year-old Singaporean, recently shared a unique parenting experience on his TikTok page.
On October 31st, he posted a video that left viewers both amused and touched. The video features his 10-year-old son, at the Smart Nation Builder truck exhibition in a local library.
What makes this video stand out is the fact that Alex chose to teach his son a valuable lesson about responsibility by stepping away and leaving him alone at the exhibition.
The Smart Nation Builder Truck Exhibition
The Smart Nation Builder truck exhibition, held at a local library, is a captivating event designed to introduce the public to Singapore’s Smart Nation initiatives.
It boasts interactive game stations that engage visitors and educate them about the country’s technological advancements. It was here that the Lee family’s memorable day unfolded.
“Go and find a new family, my son. I will miss you.”
In a thought-provoking caption on his TikTok video, Alex Lee said “Go and find a new family, my son. I will miss you.”
Rather than insisting that his son leave the exhibition, he decided to let his son learn a valuable lesson through firsthand experience.
This is a parenting approach that may seem unconventional to many, but it is rooted in the belief that sometimes, kids need to experience responsibility and consequences for their actions.
The 30-second TikTok clip captures the moment when the boy realizes that his father has left him alone. He is seen running out of the exhibition, panic evident on his face.
The look of desperation in the boy’s eyes speaks volumes, and it’s clear that he is experiencing a mix of emotions.
A Father’s Observation
What makes this unique parenting lesson even more intriguing is that Alex Lee decided to stay hidden and observe his son’s reaction.
He chose to give his son the opportunity to handle the situation on his own. In an era where overprotective parenting is often the norm, this approach stands out as a bold choice.
As the tension escalates, the boy, unable to locate his father, reaches for his phone. This moment is pivotal, as it highlights the extent of his distress. I
Just as he was about to make the call, he spotted his father, who had been watching from a distance, hidden behind a library pillar. The relief and joy on the boy’s face are evident as he realizes that his father is nearby.
KG Catering Pte Ltd was fined $6000 by the Court today for multiple hygiene offences under the Environmental Public Health (Food Hygiene) Regulations.
Between 20 September 2022 and 11 March 2023, the Singapore Food Agency (SFA) and Ministry of Health (MOH) received reports of three separate incidents of gastroenteritis involving 92 persons in total, which were traced to food supplied by KG Catering Pte Ltd. None was hospitalised.
SFA and MOH officers conducted joint inspections at their premises on three occasions and found multiple food safety lapses, such as cockroach and rodent infestations, improper storage of food and poorly maintained premises. In the interest of public health, SFA suspended the food business operations of KG Catering Pte Ltd from 9 November 2022 to 1 February 2023, and directed the licensee to rectify the lapses and take necessary measures to improve the food safety practices and cleanliness of its premises. The suspension was lifted after they have rectified the lapses.
Food waste were found littered on the floor in the premises. (Photo: SFA)
Live cockroaches were observed in the premises. (Photo: SFA)
Food safety is a joint responsibility as food can be contaminated anywhere along the food chain. While SFA continues to be vigilant and works to ensure that regulatory measures are in place and properly enforced, the industry and consumers must also play their part.
All food establishments should ensure that their premises are clean and well maintained, as well as adhere to proper food hygiene and food safety requirements. SFA will not hesitate to take firm action against anyone found to be in violation of the Environmental Public Health Act. Offenders are liable on conviction to a fine not exceeding $2,000 and, in the case of a continuing offence, to a further fine not exceeding $100 for every day or part thereof during which the offence continues after conviction.
Members of the public who come across poor hygiene practices in food establishments are advised not to patronise them, and instead provide feedback via our online feedback form (www.sfa.gov.sg/feedback) with details for our follow-up investigations.
In a world where international travel is more accessible than ever, it’s essential to adhere to the rules and regulations of each country you visit.
The story of Zeng Xiuying, a 52-year-old Chinese national, and her companion, Wu Zhang Wang, serves as a stark reminder of the consequences that can arise when travelers don’t comply with these rules.
The Arrival
According to TODAY, on the afternoon of October 16, 2023, Zeng and her companion Wu Zhang Wang arrived at Changi Airport Terminal 1 in Singapore.
Their ultimate destination was Amsterdam, Netherlands, with a KLM Royal Dutch Airlines flight scheduled to depart at 12:40 am the following day. However, their plans hit a snag when they reached departure gate C15.
Denied Entry
Ms. Suriah Samsi, an agent of KLM employed by Sats Security Services, screened the duo and discovered that they did not possess the necessary visas to travel to Amsterdam.
Consequently, she denied them entry to the boarding area and reported the situation to other KLM staff. The airline also decided not to allow Zeng and Wu to board the flight.
The Involvement of Mr. Ronald Michael Jansen
To further communicate the denial to the two travelers, Mr. Ronald Michael Jansen, a Certis Cisco officer, was summoned.
He approached Zeng and Wu, explaining to them, in Mandarin, that they were not permitted to board the flight.
Despite his efforts, Zeng was determined to make the journey.
The Bribery Attempt
Zeng’s desperation led her to make a grave mistake. In a last-ditch effort to secure a spot on the flight, she approached Mr. Jansen and offered him approximately US$50, asking him to use his influence to help her board.
However, Mr. Jansen refused her offer and reiterated that he could not accept her money.
A Second Attempt
Undeterred by her initial failure, Zeng made another attempt to bribe her way onto the flight. While she and Wu were still near departure gate C15, Ms. Suriah asked for Zeng’s passport to check her travel history.
Zeng handed over her passport along with at least US$50 concealed underneath it and requested Ms. Suriah’s assistance, once again in Mandarin.
Ms. Suriah promptly rejected the bribe.
Legal Consequences
Zeng’s brazen attempts to bribe the airport officials did not go unnoticed. She was subsequently arrested for her actions, which constituted an offense under the Prevention of Corruption Act.
During the course of the investigation, Zeng admitted to her attempts to bribe both Mr. Jansen and Ms. Suriah.
However, she claimed that she offered them only a single US$50 note.
Sentencing
In court, Zeng pleaded for a more lenient sentence, arguing that she offered the money to the officers to request information from the airline about her inability to board the plane.
She emphasized that this was her first time traveling abroad. Despite her plea, she was sentenced to four weeks in jail for her corrupt actions.
In the ever-evolving world of social media and online influence, inspiring stories of personal transformation are like a breath of fresh air.
Simon Khung, a 36-year-old Singaporean influencer who, under the alias Simonboy, has risen from the depths of a 16-year-long battle with drug addiction to become an influential figure in the digital realm.
Simon Khung’s recent advertisement for Heng Heng Herbal Soup caught the attention of many, but his journey to this point is a story that deserves to be told.
The Viral Ad for Heng Heng Herbal Soup
Simon Khung’s recent ad for Heng Heng Herbal Soup not only showcases his acting skills but also provides a glimpse into his personal journey.
In the video, Simon portrays a stall owner at an undisclosed Heng Heng outlet, engaging in a rude exchange with a dirty-looking customer who takes an unusually long time to place an order.
The customer surprises the stall owner by requesting just a bowl of white rice, handing over a humble S$0.50 coin for the order. He also asks for a refill for his water bottle. The stall owner, though visibly annoyed, obliges the customer’s requests.
Overhears him lying about eating well
While filling the bowl of rice, the stall owner unintentionally overhears the customer’s phone conversation with what appears to be a loved one.
The customer paints a false image, claiming to be eating well every day and reassuring their loved one to focus on taking care of their mother instead.
After finishing his order, the customer mysteriously disappears, leaving the stall owner in bewilderment. The stall owner eventually finds the man sitting on the ground outside the kopitiam, looking crestfallen.
A Gesture of Humanity
The customer, likely due to his appearance and the cleanliness of his clothes, requests to eat his rice outside to avoid dirtying the kopitiam. The tattooed stall owner, in an unpleasant and harsh tone, insists that he sits inside the kopitiam.
As the man reluctantly takes a seat, the stall owner surprises him with a bowl of herbal soup, accompanying the bowl of rice he ordered. When the customer expresses his surprise at receiving the soup, the stall owner explains that it’s on the house, even offering a refill once he finishes it.
As the famished customer digs into his rice, he discovers a delightful surprise beneath—a portion of braised meat, as he bursts into tears and tucked into his food.
Holding a fully refilled water bottle, the customer graciously bows to the stall owner, expressing his heartfelt appreciation for this act of kindness.
@simonboyyyyyyy Never judge a book by its cover. @Heng Heng Herbal Soup 19 Outlets in Singapore 🇸🇬 Every sip, is love ❤️ 🎥: @ErisAndRonald #teamsimonboy♬ 像鱼 – 王贰浪
Simon’s background with drugs
Simon Khung’s early life was marked by adversity. Growing up in a challenging environment, he was constantly exposed to smoking and family tensions as a child. These early experiences left an indelible mark on his upbringing, setting the stage for the trials he would later face.
Simon’s descent into the world of drug addiction began at the tender age of 16. What started as an experiment soon spiraled into a 16-year battle with addiction.
Desperation led him to steal thousands of dollars from his own mother to fuel his habit, a decision that would haunt him for years.
Mother’s undying love
Throughout this tumultuous journey, one person never gave up on Simon—his mother. Her unwavering support and love were his pillars of strength, even in the darkest of times. Her enduring belief in her son would become a key motivator for Simon’s eventual recovery.
In 2019, Simon hit rock bottom. He found himself in Changi Prison, serving his third sentence. After his release, he sank into a deep depression, culminating in a harrowing attempt to take this own life by drinking bleach. Miraculously, he survived, awakening to a new sense of purpose and determination.
Determined to break free from the chains of addiction, Simon made the courageous choice to check into a halfway house. It was here that he began his arduous journey toward rehabilitation and recovery.
Met fellow former drug addict
As Simon embarked on his path to recovery, he stumbled upon anti-drug TikTok videos created by former addict Luke Chan. These powerful videos served as a beacon of inspiration for Simon, igniting his desire to use his experiences to make a positive impact on others.
Simon not only found inspiration in Luke Chan’s content but also a friend and mentor. The two former addicts bonded over their shared experiences, offering each other support and encouragement on their respective journeys to recovery.
Today, Simon has made significant strides in his life. His content creation and other investments have allowed him to achieve financial stability, enabling him to give back to his mother as a gesture of gratitude for her unwavering love and support.
A netizen shared how he started dating a ladyboy and when he brought her home to meet his parents, they were none too pleased about it and eventually disowned him.
Here is the story
“I met Lisa a couple of years ago at one of the pubs in central Singapore, and at the time I didn’t know that she was a ladyboy.
She looked just like a girl, and she was probably the most beautiful girl I had ever seen.
I managed to get her number and we then got to know each other a little more, before she told me that her real name is Lionel and that she was a ladyboy, and she asked if i minded.
i was already in love with her by then and of course I didn’t mind. As time went on, we started hanging out more and eventually got together.
I was very serious about her and felt that it was time for her to meet my family, and I asked her if she was willing and she said of course.
So I invited Lisa to my home to join us for dinner, and we then shared some stories about how we met and got together.
As the conversation flowed, I revealed to my parents that she was a ladyboy, and I could see the smiles on my parents’ face slowly turn into shock.
We finished our meal and I then sent Lisa back to her home, before going back home myself and found my parents waiting for me.
We had a very heated argument because they disapproved of my relationship with Lisa.
Point to note, my parents are very conservative and they hold very old fashioned beliefs, they see Lisa as nothing more than a man playing dress up.
i got angry and defended her, and the argument then escalated, as they told me if I want to continue dating her, then I can jolly well get out of the house and they don’t want me as a son.
I shouted “ok” and went back into my room, packed up some clothes and walked right out of my home, slamming the door behind me.
I had no where else to go so I went to Lisa’s place and asked if I could stay with her for a while, which she agreed.
it has been months since I last spoke to my parents, I didn’t even celebrate Chinese new year this year because of this whole drama and I don’t even know if they still think of me.
Did i make the right decision? or was I too rash?”
Editor’s note: This kind of situation ah, turn left also die, turn right also die, go straight also die. I don’t know ah, all the best and good luck.
A man in Malaysia planned a thrilling date at Escape Theme Park in Penang, Malaysia, with his girlfriend, eagerly anticipating the adventure of conquering the world’s longest water slide.
However, the man, Zachariah Chiah, ended up on a “date” with the lifeguard instead of his girlfriend, as the lifeguard slipped and ended up on the water float with him.
The World’s Longest Water Slide
Escape Theme Park in Penang boasts the world’s longest water slide, recognized by Guinness World Records. This mammoth slide stretches over 1,111 meters, winding through Penang’s forest-covered hillside. Visitors on this exhilarating journey take a full three minutes to descend to the bottom, making it a must-visit attraction for thrill-seekers.
Zachariah Chiah’s Experience
Zachariah Chiah and his girlfriend were all set to embark on this incredible journey down the water slide. Chiah was perched comfortably on the float, eagerly waiting for his girlfriend to join him for the ride.
As Chiah and his girlfriend were preparing for their adventure, something unexpected happened. While the lifeguard adjusted the float, it unexpectedly began its descent down the slide—with Chiah and the lifeguard aboard. Chiah’s girlfriend was left standing at the top of the slide, utterly bewildered.
Zachariah Chiah captured this unexpected twist of events on a TikTok video, sharing it with the world. The video garnered attention for its unique and humorous storyline, quickly going viral on social media platforms.
As the float began its unexpected descent, Chiah’s girlfriend was left perplexed and amazed by what she was witnessing. Her boyfriend, who was supposed to be right behind her, was now a part of an unusual duo on the slide.
Asked lifeguard “my baby leh?”
From the lifeguard’s startled expression and slight fumbling to sit properly on the float, it was evident that he might have accidentally pushed the float off the top of the slide. This unexpected twist added an element of surprise to the adventure.
Chiah, too, was taken by surprise, as he found himself sharing the float with the lifeguard instead of his girlfriend. He couldn’t help but ask, “My baby leh?”
To which, the lifeguard pointed to the top of the slide, indicating the girlfriend’s location. In Malay, the lifeguard explained that he had fallen and ended up with Chiah instead of his girlfriend.
During the three-minute ride down the slide, Chiah and the lifeguard struck up an unexpected friendship. Chiah introduced himself and even shook hands with the lifeguard. He couldn’t resist asking if it was the lifeguard’s first day on the job, which added a touch of humor to the situation.
A Memorable Three-Minute Ride
Though the adventure didn’t go as planned, Chiah and the lifeguard created a unique memory during their descent down the world’s longest water slide. This story serves as a reminder that unexpected experiences can often lead to memorable moments and new friendships.
A shocking case involving a 44-year-old primary school teacher has recently come to light, revealing a disturbing pattern of behavior that shook a school community.
This incident involved the repeated act of taking upskirt images of a younger female colleague over a period of two months.
The perpetrator claimed to be “secretly in love” with the victim, adding a complex layer to this unsettling story.
The First Upskirt Incident
According to Shin Min Daily News, the accused teacher had been working at the primary school since 2020.
On July 4, 2021, a significant incident took place.
While the victim, a 28-year-old female teacher, was engrossed in teaching music to her students in a classroom, the accused arrived at 8:30 am to prepare for his math class.
It was during this moment that the accused seized the opportunity to invade the victim’s privacy. While she was occupied with her students, he surreptitiously took upskirt images of her.
Forwarded Private Messages from Her Phone to Himself
The violation of the victim’s privacy did not stop at taking upskirt images.
On August 27, 2021, the female victim experienced another shocking intrusion into her personal life. After she returned to the staffroom from using the washroom, she discovered that her private messages to another person had been forwarded to the perpetrator.
What made this situation even more disturbing was the fact that she was confident she had locked her phone and was baffled about how the accused gained access to her messages. She was also uncertain if the violation extended to the forwarding of other files.
Victim Lodged a Police Report
Recognizing the alarming nature of the situation, the victim decided to take action.
In the same month, a Primary 6 student witnessed the accused taking an upskirt photo of the female teacher during an oral examination.
Troubled by the man’s inappropriate behavior, the victim decided to lodge a police report on September 18, 2021.
In her report, she detailed the dynamics in the staffroom, where she sat opposite the accused with a low partition separating their desks.
She further revealed that in July 2021, she noticed the man had positioned his mobile phone at the corner of the partition, with the camera pointed at her, although she couldn’t confirm if he was recording her.
Arrest and Shocking Discovery
Law enforcement authorities swiftly acted on the victim’s report. On September 29, 2021, they seized the male teacher’s phone as part of their investigations.
Their findings were deeply troubling. They discovered upskirt photos of the victim stored on the device, confirming the victim’s allegations.
Additionally, the police conducted a search of the man’s laptop, where they found photos and videos that he had secretly recorded of the victim in the staffroom.
This intrusion into the victim’s privacy extended over a significant period, from August 20, 2020, to September 17, 2021.
Legal Consequences
The disturbing actions of the accused could not go unpunished. The man was charged with voyeurism and violating the Computer Misuse Act, both serious offenses that highlight the gravity of his actions.
The legal system acted swiftly, and on October 30, 2023, he was sentenced to six weeks’ imprisonment.
This sentence serves as a stark reminder of the severe consequences individuals may face for engaging in voyeuristic activities.
DBS apologises for series of digital disruptions; lays out comprehensive roadmap to improve technology resiliency
Singapore, 01 Nov 2023 – The DBS Board and Management today apologised for the series of digital disruptions this year, and said the bank is addressing the issues at hand with utmost priority.
This includes the rollout of a comprehensive roadmap to improve technology resiliency, encompassing both immediate and longer-term measures to strengthen technology governance, people/leadership, systems and processes.
The bank also assured customers that when the roadmap is completed, they will see improved service reliability. Should disruptions occur, the remediation measures being implemented will shorten the time taken for recovery. DBS is also working to ensure that, where possible, customers will have alternative means to fulfil their banking needs in case a service or channel is temporarily unavailable. The bank will maintain its network of physical touchpoints, which include branches; self-service banking machines such as ATMs and VTMs (Video Teller Machines); as well as POSB Cash-Points at merchant outlets including Giant, Cold Storage, 7-Eleven and SingPost. If need be, branches will be opened on Sundays and public holidays as an alternative service channel.
“senior management will be held accountable”
Said DBS Chairman Peter Seah, “The Board apologises for the digital banking disruptions. When customers bank with us, they expect to be able to access our banking services conveniently, and at any time of the day. With the incidents of the past year, we have failed to live up to these expectations, and have also fallen short of our own standards. As an acknowledgement that the bank could have done better, senior management will be held accountable, and this will be reflected in their compensation.”
“Over the past few months, the bank has been making every effort possible to strengthen our resiliency and business continuity, and to be able to recover more quickly when incidents happen. This is a work in progress, and we seek customers’ patience as we work through our remedial actions.”
Accenture’s findings and recommendations
After the 29 March incident, when customers faced difficulty accessing the bank’s digital banking services, the Board convened a Special Board Committee (Committee) led by Lead Independent Director Olivier Lim (Chair) and comprising Tham Sai Choy, Bonghan Cho and Chng Kai Fong, to oversee a full review of the disruption.
The Committee engaged two independent experts to support them: Ajey Gore and Marc Massar, who are senior technology practitioners with relevant expertise. It also appointed an independent third party, Accenture, to carry out a root cause investigation of the March incident (which was subsequently extended to the 5 May incident), and to conduct a comprehensive review of the bank’s digital banking services, including its control processes, digital banking services and technology stack.
The findings of the Accenture review – completed in August – were also corroborated against recent disruptions: the 26 September incident impacting FAST/PayNow transactions, the 14 October data centre incident, as well as the 20 October incident when some customers had intermittent access to DBS PayLah!.
The bank believes that key gaps and deficiencies have been identified: per Accenture’s review, they fall into four main areas – technology risk governance and oversight, incident management, system resilience and change management.
Committed to doing better
To address these areas of weakness, the bank has taken onboard Accenture’s recommendations and, in some cases, will be taking steps in addition to the recommendations to further improve technology resiliency.
A summary of key actions being taken – with the aim of improving governance of technology risk; people and leadership; as well as oversight and management of technology operations and incidents – can be found below, with more details in the Annex:
Technology risk governance and oversight
The bank has established a new sub-committee of the Board Risk Management Committee called the BRMC Technology Risk Committee(BTRC). The BTRC will provide dedicated oversight of technology risk. It will also oversee the implementation of the remedial measures that the bank will carry out to address the findings of the Accenture review.
It has also transferred the Technology Risk Management team to the Risk Management Group, reporting to the Chief Risk Officer, to enhance independent checks and balances.
Technology organisation leadership and management
Given the increased complexity and scale of the technology and operations (T&O) function, from 1 November, DBS is splitting T&O into two separate units to allow for dedicated management oversight of each. Jimmy Ng (currently Chief Information Officer and Group Head of T&O) will assume the role of Group Head of Operations. A search for a new CIO has been launched. In the interim, Han Kwee Juan (who will remain Singapore Country Head) will assume the role of Acting CIO. To enable him to give the needed attention and focus to the technology function, Sim S. Lim, currently a Senior Advisor to the bank, will temporarily return to manage the day-to-day operations of the Singapore organisation.
The bank has strengthened its site reliability engineering with new leadership. Ho Twee Teng, a 40-year DBS technology veteran, was appointed as the bank’s new Head of Enterprise Architecture Site Reliability Engineering (EASRE) from 18 October. DBS has also created a new Quality Assurance function within EASRE to provide an additional independent layer of verification, controls and checks over the bank’s change management process.
Incident management
Work has commenced to establish clearer ownership and management of incidents within the bank, as well as between the bank and its service providers and vendors. The bank will also improve proactive problem management through the active review of early warning indicators, identification of other possibly affected areas, and taking preventive actions.
Technology operations
The bank has instituted a six-month pause on non-essential IT activities, to single-mindedly focus on improving technology resiliency.
In addition to the above, the bank is in the process of strengthening system resilience and tightening processes around change management. As these improvements are more structural in nature, they will take time to fully implement, and are expected to be completed in 12-24 months.
With these changes, customers can expect to see concrete improvements in both service availability and service recovery in the coming months and over the longer term:
Service availability: To meet regulatory requirements, banks in Singapore have to ensure that (i) each critical system can be recovered within four hours, and (ii) the unscheduled downtime for each critical system does not exceed four hours within any 12-month period.
In addition to complying with the regulatory requirements at a system level, DBS will also introduce new service availability targets at a service level. DBS is setting new service targets for three key digital banking services; namely, balance enquiry, overseas payments and domestic payments.
These key services can be performed through different digital channels, as set out in the table below.
Service
Digital channels
1. Balance enquiry
digibank online, digibank mobile
2. Overseas payments
3. Domestic payments
digibank online, digibank mobile, DBS PayLah!
Should one of these services become temporarily unavailable on a particular digital channel, the bank will ensure that the service is available on an alternative digital channel.
The bank pledges to limit downtime, where each service is completely unavailable across all digital channels, to no more than an average of 1.5 hours per month over a three-month period. This is a commitment DBS aims to deliver on within the next six months, and continuously improve on.
Service recovery: In the event of a disruption to any of the above three services in the next six months, the bank will seek to recover them on either digibank online, digibank mobile or PayLah! within three hours. Its 24-month target is to improve recovery time to two hours or less.
Said DBS CEO Piyush Gupta, “We are deeply sorry for the digital disruptions. Over the years, DBS has focused on digital transformation so as to make banking simple, seamless and effortless. However, we acknowledge that we must now do better to deliver on this, and are taking a multitude of actions across technology governance, people/leadership, systems and processes. We will also be setting aside a special budget of SGD 80 million to enhance system resiliency. Our assurance to customers is that they can expect these actions to deliver concrete improvements in the near term and over time. In particular, apart from complying with regulatory requirements on system availability, we are committing to additional targets we are setting for ourselves on ensuring high service availability as well.”
