THE INCIDENT:
Today while going to JB using Tuas Checkpoint, second link, we forgot to pay for the $3.20 toll charges using our cashcard by honest mistake because it slip our mind. However the toll gantry open letting us exit to a hiding Certis Cisco officer behind the sign.
THE MODUS OPERANDI:
He immediately asked us if we paid the toll charges and we apologized immediately and said it was a slip of mind. However he demanded that we make a fine payment of $50 plus the $3.20 we short paid without any leniency or warning.
DOUBLE STANDARDS:
We asked the officer in charge why the system allows the gantry to open and let cars to go through without paying the toll. He said the system belongs to ICA and not LTA. Is system integration so difficult as Woodlands and Johor Checkpoints’ gantry does not open unless you pay toll charges.
IT IS A TRAP:
It is very obvious the Certis Cisco officer is hiding. He knows immediately that we forgot to pay while the ICA officer doesn’t. Its a trap to collect revenue obviously. We asked the officer, and he replied that he is not hiding, he just happens to be standing there. BS?
NO INTENTION TO IMPROVE:
We gave feedback to integrate the system to open the gantry after paying tolls and the officer ask us to feedback to their bosses ourselves as they cannot give feedback as their bosses will think they are trying to skive or change the system. They also said there has been many complaints of this issue, meaning to say nothing has changed. Isn’t feedback from the ground the most important for improvement? Why Singapore Certis Cisco and LTA doesn’t improve systems that don’t benefit themselves. If you cannot guard the well being of your staffs, how can you guard the well being of the citizens, and how do you make Singapore a better place for us?
This is not an issue of money but an issue of trust. Without a trustworthy system in a first world country, setting up traps like this to make a quick buck, it just is not right. With mindless soldiers in the front end following instructions blindly will cause the downfall of the organization and our future. Shame!
Source: FB post by Kenneth Lim
On October 17, I went to 
*Appeal for Witness*
Today morning I went to bendemeer value dollar shop, when I approach her and called her so many time, she pretended that never heard anything, somemore i heard from a auntie saying that her attitude not good, and spam the stuff on the table like people owe her money!
Stealing and remade OFO bike and leave it in front of bus stop is this a gd ideas dealing it ?
With the whole hubbub on that $8 student life fees issue, here’s my $8:
photo for illustration
photo for illustration.
I really need your help urgently as I didn’t want the SP to cut my power supply and also the water flow will be reduced.
It’s Deepavali morning. 5-30 am, Changi Airport Terminal 1.