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Friday, October 10, 2025
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BURNED FOOD, FEEDBACK TO KFC BUT KFC TELL YOU TO GO FIND GRAB FOOD

Man orders KFC meal from Westmall ends up with 1 set of (chao tah) burned wrap. Initially, when the matter was brought up to KFC. KFC informed the customer to feedback to grab and Grab pushed it back to KFC.

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Here is an email from KFC:

Imagine you order online then you got this

But luckily, the KFC manager to the rescue and the customer was compensated

Here is what he said on Facebook:

Ordered 2 Twister Wraps from Westmall KFC thru Grabfood platform (GF-520F). 1 set was badly burnt on both sides, while the other was under-filled. Emailed KFC bout e matter, but was directed to send a feedback to Grabfood instead !! seemed both tried to push the matter to one another !!Totally DISAPPOINTED !!Updated : Service Recovery done this morng 15/6 by WM KFC Manager Nicole. Complimentary Breakfast Meal delivered !! Thank You Nicole for the call 👍😃#grabfoodsg#kfcsingapore#KFC#kfcwestmall#badcustomerservice#burnttwisterwrap#kasiviral#ComplaintSG#servicerecovery

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