Opatra Singapore, the beauty salon at the forefront of the internet’s attention for allegedly pressuring an elderly officer cleaner into spending $13,000 on their products using “aggressive and unethical sales tactics”.
They have since issued a statement on the scandal.
They said that their company aims to provide “the best possible customer experience” and that the incident has been “painted in a different light”.
Opatra Singapore said that the cleaner purchased their products and “changed her mind three days later requesting a full refund.”
They also added that they refunded the cleaner to ensure “a positive customer experience”.
Cleaner’s son refutes Opatra’s claims
The son of the cleaner, Lim TC, said that Opatra didn’t offer a full refund at all.
He said that both him and his mother agreed to pay $380 for two of the products that was opened but not used.
He also shot down Opatra’s claims of providing a positive customer experience.
He said that the free complimentary facial was offered after his mother was coerced into spending $1,180 on their products.
Background story
You can read the context and background story here.