LinkedIn user Yasmine Khater shared her experience with a Certis Cisco officer, Li Fang Wee, who went the extra mile to help her when she accidentally brought her toiletries in bottles that exceeded the 100ml limit.

She detailed her experience in a lengthy LinkedIn post, which has since gone viral.

Here is what she said

I am at the security check with a big bag of toiletries in my hand that I forgot to check in.

The Certis staff says: “mam, we have to throw this away, the bottles are over 100ml”.

“I was like no, they are nearly empty”.

I forgot it was not about the amount in the bottle.
It’s the bottle size.

Duh.

Human error or side effects of the pandemic.

Sunscreen and soap are easy to replace.
But I have curly hair.

The wrong shampoo and conditioner will dry my hair out.
But I also look like an untamed beast.

“You can keep everything… but can I at least keep the conditioner”

I thought I could negotiate my way, but regulations are regulations.

Li Fang asked for my boarding pass and said “Mam, you can go to the pharmacy and buy travel bottles, you have enough time”.

I was so grateful for the tip rushed over.

Not realizing that filling a tiny shampoo and conditioner is not as easy as it looks.

While I was filling the shampoo, she grabbed a spoon and started filling the conditioner. We laughed together at this situation and if the airport was busier I would suffer alone.

One of my favorite quotes by Dr. Maya Angelou is…

“I’ve learned that people will forget what you said,
People will forget what you did,
But people will never forget how you made them feel.”

How do you make someone feel when they are frustrated?

When your…
– leading a team,
– managing a client or
– even dealing with a personal relations.

Your ability to communicate with empathy and putting the other person in mind makes you influential.

Thanks, Li Fang Wee from the Certis team at Changi Terminal 4 for such a wonderful experience

Like honestly speaking, is UOB doing their job well?

The amount of fraud cases has been uprising.

These transaction were done while I was sleeping and I had since terminated the card.

Often, we do have OTP triggered to us while such transaction was made but no there isn’t to me.

I am not a gamer and I do not play games let alone buying credits with a credit card I had just received merely less than a month.

Called in UOB centre and they told me to make a police report as the transaction was LEGITIMATE. Wow

To date, no follow up was given to me and when I called in, I was asked to make this payment which was not done by me.

Any idea how to resolve this issue?

Netizens’ comments

• Make police report, with the report, UOB can initiate a charge back with game company and the registered account will be banned.
• Always disable overseas card usage when you are not travelling, just 5 seconds to do so via app.
• This happened to me about 6-8 year’s ago on CIMB credit card. Unauthorized transaction until one day the bank staffs call me. 1st credit card terminated, issue with 2nd credit card once activated the unauthorised transaction happened again I haven’t use the 2nd credit card yet? Terminated the 2nd credit card again. Issue with 3nd credit card I never activate the credit card but try to login to one of the unauthorised transaction website pretend for transaction. To me suprise my 3nd credit card details in the purchasing payment page? I straight away cancelled the credit card never use CIMB BANK credit card again.
• Not only uob, its happened to me for DBS and Maybank. No otp from Maybank but luckily I received otp and notification from DBS so I called both banks immediately to cxl my cards. Sometimes you accidentally clicked a link without knowing it and they fish your credit card details and shopping happily. Now there are many pop up advertisements while using the phone so be careful not to click on all these advertisement links.

Hi, I would like to bring awareness to public about masks wearing for special needs individuals. I’m very disappointed with SBS driver of bus 76.

I am a mother of 12 years old son (autism and non-verbal). We boarded bus 76 opposite AMK Big Mac centre at around 7.40pm.

Despite showing the special needs card and explaining to the bus driver that my son is special needs, the bus driver refused to start the bus unless my son put on a mask.

I told him out of 10 buses I took all the 10 buses allowed us to board the bus. He say he is merly following SOP and will call HQ to check.

I’ve told him that government allowed special needs to be exception in wearing mask. I told him to go ahead and make it a quick 1 as I do not want to waste other passengers time and I apologize to all the passengers as this is wasting everybody time.

I also told him that I will lodge a feedback on this issue and he challenged me to go ahead. As I was waiting, a middle aged guy walked up to me and offered a mask.

I explained that I also have masks in my bag but my son will have meltdown if I forced put on him. This guy seems pissed and walked away.

I’m quite pressured with glares from the passengers as the bus driver refused to start the bus. In the end, the call was taking too long to be answered and I have no choice but to ask my husband and son to alight the bus and wait for another bus.

This is the first time such unfortunate incident happened as we have met really awesome drivers previously. We tried calling the SBS transit call centre for help but there’s nobody answering the call.

We are not trying to make things difficult for people but just disappointed that public awareness of special needs are so bad.

It is not easy to be caregiver of special needs. We just hope to be treated fairly with due respect too.

It is fortunate that my son did not have a meltdown due to this and my husband is with me. I cannot imagine the case if my son is to have a meltdown due to this.

65-year-old Tan Kheng Hock, who was earlier charged with attempted murder last month, has had his charge amended to murder after the victim died.

He had allegedly set 37-year-old Heck Hock Minimart owner Tan Khim Hee on fire after pouring accelerant on him for not selling him beer on 28 December last year.

Tay will be remanded at the Changi Prison Complex medical centre and his case had been adjourned to 27 January.

Upon conviction, he faces the death penalty.

Recap

He had set the victim, a minimart owner, on fire after the latter had refused to sell him beer.

The Singapore Police Force said on 29 December that they received a call for help on 28 December at about 10.12pm.

When the police officers arrived, they found the 37-year-old victim with burn injuries, and he was then subsequently conveyed to the hospital.

The 65-year-old was arrested at the scene and charged with attempted murder under the penal code earlier this morning (30 December).

A worker surnamed Ng, who works nearby told Mothership that the 65-year-old man, Tay Kheng Hock, had gone to Heng Hock Minimart at Block 210 to buy some beer, but was rejected by the victim, 37-year-old shop owner Tan Khim Hee.

Tay then purportedly got upset and poured accelerant on the victim, before setting him on fire using a lighter.

The worker said that she was not sure where Tay got his hands on the accelerant, and that her coworker had went to retrieve a fire extinguisher from a laundromat nearby to put out that fire on the victim.

The victim’s whole body was engulfed in flames and he was screaming in pain.

According to the worker, the accused lives in the vicinity.