Lazada sell damaged device in LazMall official Apple store, and refuse to return the device despite Apple proof that the device is damaged!

I bought an AirPods Max on September 27, 2021 from the LazMall official Apple store in Lazada, after I used it for less than 2 weeks, it stopped working completely, then I sent it to the Apple Genius Bar for repair, about 2 weeks later, I got my device again, however, it broke within a week, this was repeated 4 times in total, until Apple put me in touch with phone support, They think the device is eligible for a refund, but since I bought it at Lazada, I need to contact Lazada.

Because the return period has expired, I contacted customer service, they helped me start the return process, I asked them several times if I need to provide other materials such as Apple’s repair record, they either didn’t reply, or they said no need, only “Item is physically damaged” is written in the reason for return, which I don’t think is very appropriate, but I can’t change it.

On January 3, 2022, they received my returned device and said they would reply within 3 business days, however, it took 8 days, and they didn’t get in touch with me or even ask me The problem of the device, directly said “item not damaged as claimed by buyer” and refused my refund. In fact, I have Apple’s official test report and repair record, which can prove that this device is damaged.

I contacted customer service more than 10 times after that, but they still didn’t give me a chance to submit any proof or even description about the problem at all, just said that it had been escalation, made me wait for a email from the “relevant team”, and refused to tell me when I would get a reply, I have not received any reply from the “relevant team” to this day.

Another thing worries me is I’m not in Singapore now and if they send the device back to the original address, no one can pick it up. Although the customer service said that the device will not be sent back for the time being, for the sake of insurance, I still provided the address of a friend, and they said no worry, as a result, I received a photo from the courier this morning, the device was placed at my door.

This is my worst shopping experience, I won’t believe Lazada anymore because the products they send you are just what they think is “normal”, even in the official Apple store, this is total fraud. They believe in themselves so much that they don’t accept official test reports from Apple. I just want to get my money back and uninstall it right away

The Police are looking for the man shown in the image below to assist with investigations into a case of dishonest misappropriation of property reported at Block 210 Ang Mo Kio Avenue 3 on 10 November 2021.

What is dishonest misappropriation of property?

What is “misappropriation of property”(MOP), to put it in simple terms, it means using a person or an organization’s property inappropriately even knowing the fact that it is a behaviour of dishonesty.

Example of MOP

Mr A found a wallet that contains money and the identity of a person, knowing the fact that the wallet does not belong to him he uses the money.

Anyone with information is requested to call the Police Hotline at 1800-255-0000 or submit information online via www.police.gov.sg/iwitness.

All information will be kept strictly confidential.

Image Source: Singapore Police Force

A netizen shared the story online about how he took action with his “little brother” and almost lost $100.

It is never safe to randomly book this kind of service and always be wary when it involves money. Doing so could get you in trouble as most of these services are obviously illegal.

If your caught in the act you will be faced with multiple “kopi sessions” with the authorities.

Here is the story:

Got to know a contact number online on a 23 girl providing special service $100/90mins.made an appointment & the Address was given at a Location near 7-Eleven. Upon reaching the location, Need to take a photo of the exact location of the girl.

She claimed that someone would call to verify my identity.

In less than a minute, a Chinese guy call to buy an iTunes card ($100) and pass it to the girl later when met. I told him to cancel the appointment and hung up. Thereafter, I received many threatening messages and photos.

Nothing was lost except for the unknown call coming in at least 10 times a day.

 Friends, out there, please stay safe & always think of your family before you regret it!

Scams

This kind of technique is common and one who did not think with his brain but use his primal instincts for decision making often get scam.

The best way to avoid getting scam is educating yourself.

A buyer named luyang (USERNAME:TANGLUYANG) contacted me on carousell to buy my secondhand clothes ( which cost only $12). Initially, she was asking for some extra information about the clothes and I asked to meetup in person to make the deal. I stay in the east and she stays in the west , so i asked to compromise and told her i could meet around town area. This was when she offered to get a courier service herself to get the items from my house to deliver them to her house.

She asked me for my house address, mobile phone number and email address so she could ask the courier to get the items from me. I did not have any second thoughts and gave all my information to her. Then, the nightmare began; She told me that she would transfer $12 to me through PAYNOW with caroupay.

I have heard it’s a new in-app feature but have never used it before so I do not know how it works. She sent me multiple screenshots of the payment made to my mobile phone number on PAYNOW and they looked legit. I then received an email on my gmail account with the title: “Caroupay confirmation” and the sender address was [[email protected]]. The content in the email was:

Dear Customer,

A payment has been made to your paynow no. from luyang through caroupay, kindly complete your login on our carousell website for your funds to be added to your paynow account. Please paste the URL below to your browser: confirmation-proceeds.herokuapp.com [NOTE: Fake website. Do NOT click]

At this point, I somehow knew something was wrong and hesitated to click into the link. However, like people said :curiosity killed the cat. I clicked into the website to see what is going on, and not to my surprise, it was a DBS homepage (with the strange URL above) and it prompt me to enter my ibanking id and password. I closed the webpage immediately and confronted the buyer. She insisted that nothing was wrong and her payment did not get transferred to my account successfully and kept asking me to login to the link sent to my email to get her payment. This was when I blocked her and reported her account to carousell. Even though I did not lose any money in this scamming incident, but I did share personal information such as my home address.

I hope my story acts as a warning for those who are dealing with strange buyers like this on any online platforms and please don’t be like me, who clicked into a suspicious URL link sent to your email.